Genesys Engineer

5 days ago


Delhi, India Tata Consultancy Services Full time
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role: Genesys Engineer
Experience Range: 6 – 10 Years
Location: Chennai/Hyderabad/Bangalore/Pune
Must-Have:
5+ years’ of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)
2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution .
Experience in AWS Lex & Lambda for development of ChatBot/VoiceBot
4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience
4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python
Experience using CICD tools such as BitBucket , Jenkins, AWS Code Pipeline etc
Experience integrating with CRM apps including SalesForce and ServiceNow is a plus
Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.
Agile knowledge with SAFe or NWOW framework is preferred
Experience involving digital transformation activities in large organization is a plus
Bachelor’s in computer science or related fields
Good-to-Have
1 . Python Knowledge
2. SAFE – Agile
Role descriptions / Expectations from the Role :
Design, Configure, Develop, and Support Conversational IVR’s, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda .
Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)
Using agile methodologies , partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel , Analytics, Customer Journeys, and Reporting
Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills
Interested candidates pls share your cv to mailid: with subject " Genesys Engineer" for further Discussion
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