Tata Consultancy Services | Genesys Engineer | india
5 days ago
What we are looking forRole: Genesys EngineerExperience Range: 6 – 10 YearsLocation: Chennai/Hyderabad/Bangalore/Pune
Must-Have:
5+ years’ of hands-on experience in coding/development
in Contact Center platform
(Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to
CCaaS Cloud solution .Experience in AWS Lex & Lambda for development of ChatBot/VoiceBot4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience4+ years of writing code in common programming languages such as NodeJS, Java, .Net, PythonExperience using CICD tools such as
BitBucket , Jenkins, AWS Code Pipeline etcExperience integrating with CRM apps including
SalesForce
and
ServiceNow
is a plusExperience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.Agile knowledge with SAFe
or NWOW framework is preferredExperience involving digital transformation activities in large organization is a plusBachelor’s in computer science
or related fields
Good-to-Have
1 . Python Knowledge2. SAFE – Agile
Role descriptions / Expectations from the Role :
Design, Configure, Develop, and Support Conversational IVR’s, & Chatbots leveraging
Genesys Cloud Architect tool
and
Amazon Lex & Lambda .Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)Using agile methodologies , partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.Lead implementation of Inbound & Outbound solutions, QM recording, WFM,
Omni-Channel , Analytics, Customer Journeys, and ReportingSupport and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills
Interested candidates pls share your cv to mailid:
with subject " Genesys Engineer"
for further Discussion
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