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Technical Implementation

4 months ago

Bengaluru, India JPMorgan Chase & Co. Full time
The CB MO group is seeking Technical Implementation Specialist that will work closely with our business partners / Clients and be responsible for coordinating all aspects for Product Implementation set ups. The Implementation Specialist will handle a high volume of simultaneous requests.
Primary responsibilities of the role require you to have reasonably good understanding and working knowledge of mainframe, File validation and Testing. Work closely with onshore Tech teams as well as Tech teams from Clients side to perform product setup in testing as well as production Environment. Willingness to work in Evening / Night shifts. You will also facilitate discussions with the client to understand requirement. It’s an additional advantage if the candidate understands US and Canada treasury products.
Job Responsibilities:
Exhibit ownership and client satisfaction
Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements.
Ownership of internal communication and status updates to partners / clients
Demonstrate creative problem solving and solid judgment/decision making.
Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements (SLA)
Escalation and resolution of issues in timely manner
Recording observations & escalate wherever necessary.
Identifying gaps/exceptions and recommending possible solutions.
Project Management by handling multiple requests at the same time.
Demonstrate ability to independently manage conflict and mobilize internal resources to resolve issues.
Help client and internal teams to setup product as per the requirement.
Required Qualifications, Skills and Capabilities:
Strong Verbal and written communication
Excellent logical, analytical skills and attention to details
Excellent in managing multiple work requests. Good sense of Time & Work management
Strong Experience in Mainframe Testing or Transmission File Testing
Good understanding of System, Regression or UAT Testing
Good understanding of SQL queries.
Creation of Test cases and Test Scenarios.
Good understanding of Test Automation Tools – Like VBA, Selenium etc.
Knowledge of Python/Java language.
Knowledge of UI Path Tool for workflow automation
Engineering degree holder with minimum 3+ years of experience in Bank, Financial services, Treasury product implementation with Technical Background.