Customer Support Executive

1 week ago

Kochi, India GramPro Business Services Pvt. Ltd. Full time

We are hiring for leading NBFC client based in Kochi. Skills Excellent verbal communication in English,Tamil & Hindi; strong active listening Ability to multitask and manage high call volumes Strong problem‑solving and decision‑making skills Basic computer proficiency Customer‑centric mindset Key Responsibilities Customer Interaction Make outbound calls (for inbound/outbound remittances, follow‑ups, promotions) Handle inbound customer calls (product queries, transactions, general support) Listen actively, diagnose needs, and offer solutions Data & Record Management Maintain accurate call logs and reports Record customer details, interactions, resolutions Update and ensure integrity of customer data Sales & Conversion Convert leads into sales, meeting targets Product Expertise Deep knowledge of product lineup, features, pricing, policies Stay current on new launches, offers, and updates Quality, Compliance & Escalation Follow call center protocols, scripts, and quality standards Track performance metrics (e.g. handle time, CSAT, adherence) Participate in QA reviews Escalate complex issues; coordinate with other teams to resolve

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