Tech Support Engineer

3 days ago

Hyderabad, India Extreme Event Solutions Full time
Job DescriptionPosition Overview:The Technical Services Associate plays a pivotal role in implementing the technical aspects of our client’s installation and supporting internal and external technical issues. In conjunction with other client-facing teams, you will ensure successful client implementation of our products and be responsible for successfully deploying new product releases to our client's environments. You will handle installation testing of Verisk Extreme Event Solutions products. You will have an opportunity to work with new and exciting technologies, such as Microsoft HPC, Microsoft SQL, VMware and AWS native services, and be among the first to test and ensure all Verisk Extreme Event Solutions’ products work seamlessly with the newest technologies by aiding in the installation and testing of our products. You will work collaboratively with multiple departments to ensure successful execution of installations, deployment, troubleshooting and debugging.You must be able to work independently on complex problems where analysis of situations requires an in-depth evaluation of various factors. You will represent the organisation on specific projects/teams and work directly with clients or through Client Services Managers.Responsibilities (but not limited to):Provide front-line technical support via phone and email to internal and external clients with Verisk Extreme Event Solutions’ SoftwareEnsure all implementation requirements are defined correctly and translate those requirements into system configurationDetect, diagnose, and resolve complex problems during implementationMaintain checklist documentation to ensure quality implementations and deploymentsIdentify client issues and work with internal teams to create a strategy to address problemsMaintain the lines of communication by providing effective feedback and communicating strategies with clients, including dates for the resolution of open issuesTest and configure systems to replicate client environmentsDocument knowledge in the form of knowledge base tech notes and articlesProven skill in supporting an application based on 3-tier architecture.Strong technical aptitude and ability to research and solve complex issues independentlyDemonstrated ability to identify technology/process improvements and innovate along the wayWorking Knowledge of IT Hardware and Software

QualificationsQualifications:3 - 6 years technical experience in a deployment, application support or technical support role, with a proven background in client interfacing.Strong knowledge of Microsoft SQL Server and SQL queries.Well-developed server skills using Microsoft Windows and Active Directory.Good understanding of basic computer networking.Strong problem-solving skills.Impeccable attention to detail.Excellent communication and interpersonal skills to interact with all technical and non-technical stakeholders, including employees, customers and prospective clientsKnowledge of PowerShell or Python, VMware, High Performance Computing, AWS or other Cloud providers/technologiesInsurance knowledge is a definite plusEnglish language

skills are mandatory

Additional InformationVerisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.Consumer Privacy Notice

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