Charging Regional Manager
3 weeks ago
Position Summary with Job Responsibilities
Position Description Format
Position Name Charging Regional Manager – East Position level L5
DEM position name Zonal Lead – EV Sales DEM position level L4
FEM position name DGM Charging Solution - Operations Manager FEM position level L4
Location Kolkata
Purpose of the position
the positions exists?
will happen if there is no one in the position (no one performs the work)?
role holder has the ownership of end to end process of charging solutions.
will ensure that all charging needs of the customers are met with help of various partners.
the position doesn’t exist : Growth of charging infrastructure, will not sync with Tata Motor’s expansion plan. This creates reluctance to buy EV which subsequently can lead to lower adoption rate of EVs.
Dimensions of the position
The role holder would work closely with various stakeholders within Tata Motors, charging service providers to ensure that the customer in their region gets a superior charging CX. This includes working with regional sales/service team, product specialists, dealers, and installation partners for installation of Home and Public chargers. This role holder will also work with SHQ team to implement charging ecosystem growth initiatives in their respective region.
Personal Profile
Education Graduate (graduation degree in electrical/electronics preferred)
Skills
•Prior experience of working in customer facing function (Sales/ BD/Service)
•Strong Analytical skills
•Hands on experience on creating business cases with multiple scenarios
•Strong people/stakeholder management skills
•Strong verbal & written communication with fluency in English language
•Basic knowledge of Charging products, Electrical Engineering
•Basic knowledge of cloud connectivity, server communications, payment gateways
Education
Work Experience
Relevant Experience :
3-4 years of experience in Sales/BD/Service function; with preference to basic degree in electrical/electronics
Key Responsibility & Key Tasks Measures
•Lead for home charging Ops and CX (PS & CAs to liaison with customers)
•Work with charging installation partner to ensure that Home charger is installed before delivery of the car
•Monitor performance of the installation partner and Evaluate/Rate as per SLA.
•Monitor dealer performance through sales/service team for process adherence.
•Manage customer escalations.
•Create alternatives to installation partner in cases where the existing partner has capacity/delivery constraints. (Training and On Boarding)
•Enable rapid sales expansion through process automation / digital solutions.
•Lead for RWA identification and execution – In sync with sales team
•Address the need of RWAs by proactively installing society chargers in high demand areas.
•Device innovative solutions for the cases where the customer does not have covered/dedicated parking
•Mapping of white spaces and liaisoning for regional infra development
•Collate customer requirements on public charging (in cities as well as highways) and work with various operators to ensure that the charging needs are met.
•Serve as the charging business specialist to answer customer queries on charging as central point of contact for dealerships/ other points of sale
TAT of Home charger installation in the region
No of sales enabled due to RWA installation
Number of highways electrified in the region
Tata Motors Leadership Competencies
Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectationsDeveloping Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excelDriving Execution - Translating strategy into action and executionLeading by Example - Encouraging and following ethical standardsLeading Change - Recognizing the need for change, initiating and adapting to changeMotivating Self and Others - Inspiring teams and individuals
Functional Competencies
Tags
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Charging Regional Manager
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