Remote Voice Support Specialists

2 weeks ago

India Virtual Lab Tech Full time

*** FOLLOW OUR VIRTUAL LAB TECH PAGE ***

*** MUST HAVE AN ADDITIONAL MONITOR (DUAL MONITOR) ***

Location: Remote (Anywhere in India)

Freelancer Role - Rs 150 per hour

Work Timing - Night shift - IST

Need to have your own laptop with Windows 11 or above and a high speed internet connection

Are you a skilled communicator with BPO experience? Join us as a  Voice Support Specialist working remotely during US business hours. If you're comfortable taking live calls, solving customer issues in real time, and working night shifts, we’d love to hear from you

Key Responsibilities

  • Handle  inbound and outbound calls to assist customers with queries or concerns
  • Deliver  clear, helpful, and courteous communication on every call
  • Follow  call scripts and SOPs for consistent customer service
  • Accurately  document call outcomes and customer interactions
  • Collaborate with internal teams when escalation or follow-up is required
  • Maintain  high levels of customer satisfaction, call quality and responsiveness
  • Meet daily targets for  call handling time, quality and resolution rates

Requirements

  • Excellent  spoken English and comprehension skills is a must
  • Minimum 1-2 years of BPO voice support experience
  • Experience with  US/UK-based clients is a plus
  • Clear and professional  telephone etiquette
  • Typing speed of 45+ WPM with accuracy (for call documentation)
  • Own  laptop/desktop with webcam and Windows 11
  • Reliable  internet connection (minimum 40 Mbps)
  • Comfortable working  night shifts (US time zones)

Important Notes

  • This is a  contractual, remote position
  • You must have your own equipment and be fully set up to work from home
  • Candidates  must meet the typing, tech, and shift requirements to be considered

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