Customer Support Executive
1 month ago
Welcome to Conwar Hire Services
Conwar Hire Services Pvt Ltd is a leading recruitment and payroll company dedicated to providing exceptional human resources solutions to businesses of all sizes and industries.
Conwar Hire Services Pvt Ltd is a trusted partner for organizations seeking top-tier talent and streamlined payroll management. With our data, Temporary and Contract staffing with IT and NON-IT, Healthcare, Retail and Telecom, Hire and Payroll Service, Domestic and international, We blend real-world expertise and collaborative innovation to make businesses run better.
The Role
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- You have at least 6 Months experience within a Customer Service or Customer Success role, ideally within the Consulting industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are highly goal driven and work well in fast paced environments
- You are a strong team player who can manage multiple stakeholders
What's on Offer?
- Join a market leader within Consulting
- Fantastic work culture
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