Manager RPA

2 weeks ago

bangalore, India Tyson Foods India Full time
The primary goal of the IT RPA & Integrations Support Manager is to lead and direct operations on conducting and run-the-business working in alignment to the IT Global platform support framework for Tyson Technology.
This Manager will engage with the RPA/Integrated Dev Teams to ensure support & affiliated services are delivered within agreed upon service levels and metrics. Also this being a people manager role, this Leader will manage and direct Tyson team members in the support process orchestration of the RPA & Integrations suite of applications which are part of Tyson Retain Apps and align with their support requirements.
Considering it’s a Global Support model which requires us to scale-up support Orchestration 24X7, the Manager will work in-consensus with the Mexico/US Teams to drive Run-the-Business successfully and keep the progressive partnership to offer cutting edge and industry class IT Support Model which is scalable & leverageable for future needs & expansions.
Essential Duties and Responsibilities:
Mentoring & Leadership:
Being the focal & escalation point for driving Customer success in ensuring all the ongoing RPA/Integration process implemented keep running successfully & doesn’t perturb the Customer Experience.
Be a facilitator & enabler to drive continuous improvements in driving our Run-the-Business services and support team through the development and implementation of necessary action plans working in-tandem with the RPA Dev/Core Dev Teams.
Develop relationships and partnership with the Managed Services Teams, & other internal clients and IT vendors to provide technology solutions and support models
Being a coach to Directs support to drive raise awareness and help them internalize their strengths & opportunities.
Inculcate best-in-class knowledge to Team members on the ongoing efforts Tyson leadership drives on Digitalization & strategic roadmaps on Automation.
Be a Team enabler in driving TM’s to clarify and define their Career Paths & support their career growth opportunities.
Team Management :
Being an effective leader to run the daily operations working in alignment with the 24X5 follow-the-sun model of engagement & partnership between India/Mexico/US Team’s as necessary.
Focus on structuring and restructuring processes, identifying scope and assessing the improvement or design requirements of ITIL based Service Management processes and related process/playbooks/Functional documentations.
Participate in the Design, Develop, Delivery of projects and processes to improve the solutions we offer in RPA/integrations process.
Ensure team members are fully allocated to efforts that align to organizational goals
Ensure team’s Goal setting, performance reviews are meeting or exceeding stated metrics as per the goal setting performed by IT leadership
Driving team members hiring/rotations & take ownership to Interview/Fill open positions within the team with qualified individuals.
Be the focal point/escalation owner on all priority issues, break-down & escalate to the Project/Dev team’s as necessary to get their partnership to drive issues towards closure.
Application or Technology Ownership and Solution Delivery :
Ensure effective management of all aspects (planning, implementation, support, change management, etc.) of business applications or functional areas as identified.
Develop and execute any controls process aligned to application or technology ownership
Business Engagement :
Lead cross functional business or technical meetings as lead by Functional/Project/Dev Team’s and prepare for the Project transition as necessary.
Understand organizational strategy to ensure alignment of IT projects in related area.
Collaborate with customers and Core Dev/RPA Dev Team to ensure that the implemented solutions are meeting the Business needs and keep a check on changing trends/scenarios as they evolve due to various internal/external factors.
REQUIREMENTS:
Education: Requires a Bachelor's degree in Computer Science or Information Systems or an equivalent degree with experience equating to a Bachelor's degree in Computer Science or Information Systems. Related experience in RPA/Integrations technology will be an added advantage.
Experience:
10-12+ years of experience in Information Systems or related area preferred.
Understanding of SaaS solution implementation and experience in RPA/Integration systems (Blue Prism/Snaplogic,etc.).
Understanding of AWS, GCP and Azure Cloud tools.
Experience having worked in ambiguous environments where you have helped bring clarity and predictability through the use of processes standards and governance.
Experience with project and work management tools.
Communication Skills :
Excellent written and verbal communication skills
Ability to communicate and influence effectively at all levels of the organization
Negotiation and conflict resolution skills.
Experience communicating technical information to non-technical team members.
Effectively provide constructive feedback & continuous coaching to team members
Must possess emotional intelligence and self-awareness
Supervisory: This position will be responsible for supervising 6+ team members directs & also engaging with Cross-Functional/International teams as necessary.

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