Customer Support Executive

2 days ago

Gurgaon, India BLABLIBLU Full time

We are looking for a Customer Support Executive (Chat Process) to handle customer queries and provide timely, accurate, and professional support via chat. The ideal candidate should have strong communication skills, a customer-first approach, and the ability to multitask effectively.Key ResponsibilitiesRespond promptly to customer queries through live chat and emailProvide accurate information, resolve issues, and guide customers through processesMaintain records of customer interactions and update internal systemsIdentify customer needs and escalate complex issues to senior teams when requiredEnsure excellent customer satisfaction through clear communicationFollow standard procedures and maintain service qualityCollaborate with internal departments to provide quick resolutionsRequired SkillsExcellent written communication skills (English mandatory)Good typing speed and accuracyStrong problem-solving abilitiesCustomer-centric approach with patience and empathyBasic understanding of customer support software (Freshdesk, Zendesk, CRM tools—preferred)Ability to work in shifts (if required)Eligibility Criteria12th pass / Graduate / PostgraduateFreshers can apply; prior chat support experience is a plusAbility to communicate clearly and professionallyComfortable with computers, typing, and multitasking

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