Service Manager
2 days ago
Job Location : MumbaiExperience Required : 5-8 YearsBoth Side Transport (Work from Office)
Important
: Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka yoke ,MINITAB, Continuous improvement , process improvement, Lean Six Sigma, Automation, RPA & agile etc.
JOB DESCRIPTION
:
The Ops & Quality Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.
High Level Responsibility areaFacilitates / Leads improvement projects based on Lean / Six Sigma methodology.Provides analytics support to Business Leaders both onshore and offshore.Drives a continuous improvement cultureManages the innovation/ idea generation platform “MERCURI”Facilitates Process Improvement trainingsSupports the business with Quality/Operational excellence initiatives.
Responsibilities:Understand business processes , analyze data trends and share recommendations with stakeholdersShowcase / share skill set & Quality service offerings with stake holdersAnalyze data on key client operational metrics to understand opportunity for improvementLearn and understand the domain / business to help define process metricsMap processes to identify non-core activities and suggest alternatives and thus help remove wasteFacilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savingsActively listen and understand stakeholder expectations and requirements to support them in meeting their business objectivesBe flexible to changes & continuously evaluate to adapt to the culture of the organizationUnderstand and own development needs in consultation with the manager and work to achieve development goalsLiaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team workDeliver Lean trainings for Band 3-5 colleaguesDeliver need based trainings on Problem solving , Quality concepts & toolsMentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledgeIdentify Failure modes and help in establishing process controlsDesign and develop metrics for accurate measurement of work performanceBaseline metrics and monitor performanceProvide advance data Analytics as per Business Unit / Process requirementsIdentity opportunities for capacity creationFacilitate / lead capacity creating projects in alignment with the productivity goals of stakeholdersSupport business to create year on year efficienciesSupport transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processesUse Six Sigma and Lean tools as requiredFacilitate / Lead projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologiesDevelop project roadmaps for assigned projects with minimal or no mentoring supportActs as a program manager for BU specific or division level programs
Education:Graduate in any streamGreen Belt certified
Required Experience5+ years of work experienceTotal work experience of 5 years or more (after Graduation in any discipline)Relevant / industry work experience of 3 years or moreMaximum experience should not exceed 8 years.Hands on experience of mentoring and doing Green Belt Six Sigma ProjectExperienced in managing multiple project teams simultaneously
Preferred Experience:Training and Facilitation Skills and experienceExcellent oral, written, cross functional and interpersonal communication skills.Learning ability with customer orientation and a keen eye for process improvementExposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systemsKnowledge of MinitabKnowledge of AccessGood knowledge of MS Excel , Power Point and MS Visio
Note
: Interested candidates can share their CV's at
(Please mention Subject line-Process Excellence for Mumbai)
-
Customer Service
6 months ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
-
Customer Service
6 months ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
-
Service Coordinator
6 months ago
Mumbai, Maharashtra, India Wisecor service pvt ltd Full timeRole Definition : Taking Ownership of Achieving Assigned Objectives **PRIMARY RESPONSIBILITIES** Effective Time Management Post Order Processing Efficient handling of Customer Complaints / Feedback Efficient Coordination with Service Team High Level of Inter Departmental Coordination & Co-operation **GENERAL RESPONSIBILITIES** Responsible for Order...
-
Relationship Manager
2 weeks ago
mumbai, India Abakkus Asset Manager Private Limited Full timeCompany Profile:We are an Alpha focused boutique asset manager managing INR 32,200 Crs (as on 31st Aug 2024) in listed Indian equities. Abakkus is professionally run asset manager with highly experienced and able team with endeavor to generate alpha by strict adherence to processes, framework and discipline.Opening is for Multiple Location:Pune and ROMG - 5...
-
Relationship Manager
2 weeks ago
mumbai, India Abakkus Asset Manager Private Limited Full timeCompany Profile: We are an Alpha focused boutique asset manager managing INR 32,200 Crs (as on 31st Aug 2024) in listed Indian equities. Abakkus is professionally run asset manager with highly experienced and able team with endeavor to generate alpha by strict adherence to processes, framework and discipline. Opening is for Multiple Location: Pune and...
-
Relationship Manager
2 weeks ago
Mumbai, India Abakkus Asset Manager Private Limited Full timeCompany Profile:We are an Alpha focused boutique asset manager managing INR 32,200 Crs (as on 31st Aug 2024) in listed Indian equities. Abakkus is professionally run asset manager with highly experienced and able team with endeavor to generate alpha by strict adherence to processes, framework and discipline.Opening is for Multiple Location:Pune and ROMG - 5...
-
Mumbai, Maharashtra, India Abakkus Asset Manager Private Limited Full timeAn exciting opportunity to work with Abakkus Asset Manager Private Limited, a leading asset management company managing ~INR 37,000 crores in public markets and private equity strategies.Our company has established itself in the Indian equity horizon both in terms of performance and growth in assets within just 6 years of inception.We are seeking a highly...
-
Relationship Manager
2 weeks ago
Mumbai, India Abakkus Asset Manager Private Limited Full timeCompany Profile: We are an Alpha focused boutique asset manager managing INR 32,200 Crs (as on 31st Aug 2024) in listed Indian equities. Abakkus is professionally run asset manager with highly experienced and able team with endeavor to generate alpha by strict adherence to processes, framework and discipline.Opening is for Multiple Location:1. Pune and ROMG...
-
Relationship Manager
2 weeks ago
mumbai, India Abakkus Asset Manager Private Limited Full timeCompany Profile: We are an Alpha focused boutique asset manager managing INR 32,200 Crs (as on 31st Aug 2024) in listed Indian equities. Abakkus is professionally run asset manager with highly experienced and able team with endeavor to generate alpha by strict adherence to processes, framework and discipline.Opening is for Multiple Location:Pune and ROMG -...
-
mumbai, India Abakkus Asset Manager Private Limited Full timeCompany Profile: We are an Alpha focused boutique asset manager managing INR 32,200 Crs (as on 31st Aug 2024) in listed Indian equities. Abakkus is professionally run asset manager with highly experienced and able team with endeavor to generate alpha by strict adherence to processes, framework and discipline.Opening is for Multiple Location:Pune and ROMG - 5...
-
mumbai, India Abakkus Asset Manager Private Limited Full timeCompany Profile: We are an Alpha focused boutique asset manager managing INR 32,200 Crs (as on 31st Aug 2024) in listed Indian equities. Abakkus is professionally run asset manager with highly experienced and able team with endeavor to generate alpha by strict adherence to processes, framework and discipline. Opening is for Multiple Location: Pune and ROMG...
-
mumbai, India Abakkus Asset Manager Private Limited Full timeCompany Profile: We are an Alpha focused boutique asset manager managing INR 32,200 Crs (as on 31st Aug 2024) in listed Indian equities. Abakkus is professionally run asset manager with highly experienced and able team with endeavor to generate alpha by strict adherence to processes, framework and discipline. Opening is for Multiple Location: Pune and ROMG...
-
Relationship Manager
2 weeks ago
Mumbai, India Abakkus Asset Manager Private Limited Full timeCompany Profile: We are an Alpha focused boutique asset manager managing INR 32,200 Crs (as on 31st Aug 2024) in listed Indian equities. Abakkus is professionally run asset manager with highly experienced and able team with endeavor to generate alpha by strict adherence to processes, framework and discipline.Opening is for Multiple Location:Pune and ROMG - 5...
-
Relationship Manager
2 weeks ago
Mumbai, India Abakkus Asset Manager Private Limited Full timeCompany Profile: We are an Alpha focused boutique asset manager managing INR 32,200 Crs (as on 31st Aug 2024) in listed Indian equities. Abakkus is professionally run asset manager with highly experienced and able team with endeavor to generate alpha by strict adherence to processes, framework and discipline.Opening is for Multiple Location:Pune and ROMG - 5...
-
Customer Service Executive
6 months ago
Mumbai, India Talent Corner HR Service Ltd Full timeWe have an opening for the post of Customer Service Executive in E-commerce company located at Andheri East. Details mentioned below: **Designation** **:Customer Service Executive** **Qualification** : Any Graduate **Experience** : 1 to 2 years of experience **Industry preferred**: E-commerce **Job location**: Andheri East (close by to Western Express...
-
Mumbai, Maharashtra, India Travel Placement Service Full timeWe are seeking a talented and experienced IT Specialist to create and maintain computer information systems for our corporate travel management company. This position is remote working EST hours.As an IT Specialist, you will be responsible for managing our online booking tool and providing technical support to ensure seamless operations.The ideal candidate...
-
Service Coordinator
3 months ago
Virar, Mumbai, Maharashtra, India PT Ecological Service Pvt Ltd Full time1. To Manager the following KEY RESULT AREAS: (mention KPI and specific targets) A. Schedule service visits, maintenance activities, B. Assign service technicians to specific tasks and projects. C. Ensure that all service activities comply D. quality checks and inspections verify proper operation 2. To Facilitate/Coordinate following activities: A. To...
-
Service Coordinator
1 month ago
Virar, Mumbai, Maharashtra, India PT Ecological Service Pvt Ltd Full time1. To Manager the following KEY RESULT AREAS: (mention KPI and specific targets) A. Schedule service visits, maintenance activities, B. Assign service technicians to specific tasks and projects. C. Ensure that all service activities comply D. quality checks and inspections verify proper operation 2. To Facilitate/Coordinate following activities: A. To...
-
mumbai, India Abakkus Asset Manager Private Limited Full timeJOB DESCRIPTION Contractual RolePosition – Legal TraineeDuration – 6 monthsLocation: Santacruz (East)Experience: Minimum 3-5 years PQEQualification: An LL.B/LL.M or equivalent professional qualification or post-graduate degree or post graduate diploma (minimum two years in duration) in finance and law, from a university or an institution recognized by...
-
mumbai, India Abakkus Asset Manager Private Limited Full timeJOB DESCRIPTION Contractual Role Position – Legal Trainee Duration – 6 months Location: Santacruz (East) Experience: Minimum 3-5 years PQE Qualification: An LL.B/LL.M or equivalent professional qualification or post-graduate degree or post graduate diploma (minimum two years in duration) in finance and law, from a university or an institution...
