Director - Service Management, SNOW

3 weeks ago

bangalore, India Orange Business Services Full time

about the role

Drive the roadmap of transformation from bespoke, custom solutions to standard unified business processes product based standard PAI based integration for the B2B customers and internal stakeholders, GDO. Define how the current applications, in flight projects and future customers and process onboarding will be implemented in the future proof architecture, the time plan, the roles and responsibilities of all parties, GDO, customers, internal team, chosen SI and product vendor.

Develop a trust relationship with the internal stakeholders and customers based on common objectives and plan, build the partnership from the current support model and drive business based on future proof technology and effective cost structure.

Grow and develop the internal team distributed across different countries (India, France, Egypt) in order to be able to drive standardization and effective solution implementation, review the current capabilities and define the upskilling (, devops, automation, security) and development plan, attract talent form the market and people who can drive the transformation and standardization, the relationship with business and customers. Inspire, organize and develop the team to become self organized and operate smoothly in the SAFE setup.

Work in partnership with the selected System Integrator and Product vendors to build a strong reliable ecosystem for the internal stakeholders and customers, collaboration for the roadmap delivery, transforming the teams and address the difficulties that will appear on the way.

Be part of the leadership of CTIO work collaboratively with all management CTIO to drive the implementation of the strategy, serving our customers and supporting the revenues growth and IT services development, co-driving GDO digital roadmap for achieving simplification and efficiencies, modernizing, simplifying and automating legacy till the completion or technology roadmap and final state of all customers and GDO processes in the target architecture. The leadership role is not just to lead Service Management but be active part of CTIO management team and drive the execution in sync.

Define together with GDO and CTIO stakeholders the target operating model, target architecture
Define the transformation roadmap from the current bespoke, non standard software development to standard business process, product based solution and standard customer integration.
Define the roadmap of migrating applications, internal users / desks / processes and customers into the target model
Execute the strategy and roadmap in line with the plan in partnership with GDO and CTIO management
Build the team by attracting talent and developing the current skillset to make it future proof.
Ensure customers and GDO trust and experience
Manage the relationship with partner System Integrators and product vendors in order to achieve the strategy objectives and deliver the roadmap
Manage the associated budget in a clear and effective manner


about you

PostGraduate with Graduation in Engineering
Technical knowledge of service management universe, new technologies, devops and scale agile processes.
Knowledge of TMForum, ODA architecture, ITIL. 
Strong experience (5Yrs +) in 
Service Managemnet building and Transformation, International large team leadership , 
Sis and product vendors management
Business global stakeholders management 
Experience in transformation from bespoke, fragmented software development legacy to standard target architecture, standard processes, product based out of the box solutions
System Integrators and Product Vendors consolidation and transformation 
BOT (build operate transfer model)
Lead, steer, animate and grow the developers community
At ease with international English, French is a plus


additional information

Internal stake holder management : GDO leadership team and Business Owners

External Stakeholder management : Partner System Integrator and Product Vendor,

Build Operate Transfer with the SI, within assigned budget 


contract

Regular

  • SNOW Developer

    3 weeks ago

    bangalore, India Overture Rede Private Limited Full time

    TITTLE: SNOW DeveloperEXP : Candidate should have 58years ofIT industrial experience.LOCATION :GurgaonWORK MODE :OnsiteJOB TYPE :Full Time Roles&Responsibilities: Design develop and implement ServiceNow applications and modulesbased on businessrequirements.Collaborate with crossfunctional teams to identify and prioritizebusiness requirements and translate...

  • Director of Risk Management

    4 days ago

    bangalore, India WhiteSlips Job Management Consultants Full time

    The Director of Enterprise Risk Management (ERM) is a key executive role responsible for organization's risk management efforts and ensuring its effective integration across all business units and functions. This role involves close collaboration with senior leadership, business heads, and the Board's Risk Management Committee (RMC) to identify, assess, and...

  • Program Manager

    2 months ago

    bangalore, India ITC Infotech Full time

    Manage delivery for SNOW pure play projects Support on SNOw partnership levels Manage entire training and certifications along with learning credits Should be well versed with SNOW modules Should have prior Delivery experience leading SNOW projects independently Whould be well versed with Operations Managing practice GOM and other metrics

  • Director of Risk Management

    3 days ago

    Bangalore Rural, India WhiteSlips Job Management Consultants Full time

    The Director of Enterprise Risk Management (ERM) is a key executive role responsible for organization's risk management efforts and ensuring its effective integration across all business units and functions. This role involves close collaboration with senior leadership, business heads, and the Board's Risk Management Committee (RMC) to identify, assess, and...

  • Associate Director

    1 month ago

    bangalore, India dentsu Full time

    The purpose of this roles is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners. Job Title: Associate Director - Account Management Job Description: Key...

  • Senior Director, Service Offer Management, AI

    3 weeks ago

    bangalore, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • Service Now Developer

    1 month ago

    bangalore, India Epergne Solutions Full time

    SNOW Developers • looking for an experienced ServiceNow developer with skills in Custom APP development. • The developer should have experience in the Service Portal development with knowledge of HTML, JavaScript, and the ServiceNow service portal capability. • The developer should know about API app development and be aware of the back-end rule...

  • Director-Client services

    3 weeks ago

    bangalore, India Virtusa Full time

    Director-Client services - 112280 Description We are looking for a qualified Salesaccount manager to join our team. You will be responsible for developing long-term relationships with customers and overseeing sales.As a Sales account manager, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to...

  • Director-Client services

    4 weeks ago

    bangalore, India Virtusa Full time

    Director-Client services - 112280 Description We are looking for a qualified Salesaccount manager to join our team. You will be responsible for developing long-term relationships with customers and overseeing sales.As a Sales account manager, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to...

  • Senior Director, Service Offer Management, AI

    2 weeks ago

    bangalore, India NTT DATA Full time

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • Director , Delivery Management

    1 month ago

    bangalore, India Odessa Full time

    Job Description Role: Director, Delivery Management About Odessa: Odessa is a U.S. company with offices in Philadelphia, USA and Bangalore, India. Our power a client base comprised of leading global financial institutions that operate across market segments. We transform bold ideas into breakthrough outcomes for clients that drive the economy through...

  • Director , Delivery Management

    3 weeks ago

    bangalore, India Odessa Full time

    Job Description Role: Director, Delivery Management About Odessa: Odessa is a U.S. company with offices in Philadelphia, USA and Bangalore, India. Our power a client base comprised of leading global financial institutions that operate across market segments. We transform bold ideas into breakthrough outcomes for clients that drive the economy through...

  • Director - Infrastructure Services

    3 weeks ago

    Bangalore, India Experis IT Private Limited Full time

    Role Purpose : The Director, Infrastructure Services, is a senior leader of the company's Information Technology function and will be accountable for planning, organizing and execution of services that will ensure the stable operation & use of the technology infrastructure. The role's primary responsibilities include developing, maintaining,...

  • Director - Infrastructure Services

    2 months ago

    Bangalore, India Experis IT Private Limited Full time

    Role Purpose : The Director, Infrastructure Services, is a senior leader of the company's Information Technology function and will be accountable for planning, organizing and execution of services that will ensure the stable operation & use of the technology infrastructure. The role's primary responsibilities include developing, maintaining,...

  • Director

    4 weeks ago

    bangalore, India Recruitment Cell Full time

    Job Title : DirectorFunction : Internal AuditLocation : BangaloreFollowing are some of our key service offerings: Risk Based Internal Audit Enterprise Risk Management Risk AssessmentModel Business Process Development Sarbanes – Oxley 404 Assistance Compliance Assistance – Contracts and regulations Corporate Governance Advisory–...

  • Director Management Consulting

    6 days ago

    bangalore, India Randstad India Full time

    As a Director, you will act as a trusted advisor to financial services clients, understanding their unique challenges, and collaboratively developing tailored solutions. Lead and contribute to the development of strategic plans, roadmaps, and transformation initiatives for clients. Manage and mentor a team of consultants, providing guidance, feedback,...

  • Senior Art Director

    4 weeks ago

    bangalore, India Annalect India Full time

    Senior Art DirectorThe Senior Art Director participates in developing and creating concepts and visual ideas for all forms of communication, advertising, and promotional materials. He/she translates established creative direction into conceptual ideas. He/she collaborates with project teams to plan, analyze, organize, and execute assigned projects,...

  • Associate Director

    3 weeks ago

    bangalore, India Lambsrock Full time

    Our goal at LAMBSROCK is to provide unparalleled service to every client, setting the benchmark within our industry, As an Associate Director of Cost Management, you'll be at the forefront of our mission, leading and guiding our cost management teams to deliver exceptional results. This pivotal role combines strategic leadership, hands-on project...

  • Director of Recruitment Shared Services

    3 weeks ago

    bangalore, India SNC-Lavalin Full time

    Job Description About the company: Founded in 1911, AtkinsRéalis is a global, fully integrated professional services and project management company and a major player in the ownership of infrastructure. From offices around the world, AtkinsRealis's employees are proud to build what matters. Our teams provide comprehensive end-to-end project...

  • Director of Recruitment Shared Services

    3 weeks ago

    bangalore, India SNC-Lavalin Full time

    Job Description About the company: Founded in 1911, AtkinsRéalis is a global, fully integrated professional services and project management company and a major player in the ownership of infrastructure. From offices around the world, AtkinsRealis's employees are proud to build what matters. Our teams provide comprehensive end-to-end project...