Director - Infrastructure Services
3 weeks ago
Role Purpose :
The Director, Infrastructure Services, is a senior leader of the company's Information Technology function and will be accountable for planning, organizing and execution of services that will ensure the stable operation & use of the technology infrastructure.
The role's primary responsibilities include developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, DevOps, Cloud, Storage, data communications, desktop support and telecommunications systems.
Core Accountabilities & Responsibilities :
- Ownership for India and Far-East based technology infrastructure teams that manage servers, databases, network, storage, and operations.
- Collaborate with global teams on design, implementation, and maintenance of high availability systems with load balancing, redundancy, and clustering features.
- Participate in the development of infrastructure roadmaps, budgets and priorities relative.
- Provide input for the infrastructure components of technology projects and initiatives. Inputs will
be required on technology standards and approaches, vendor/software/hardware life-cycles, assessing information security risk, maintenance and upgrade strategies, performant use of infrastructure resources, sourcing (internal, out-sourcing, hosting etc.) and Disaster Recovery strategy (business continuity).
- Manages all India based infrastructure and telecommunication vendors, achieving a reliable and cost effective operation.
- Drive performance governance by adopting/establishing key metrics to evaluate the effectiveness and efficiency of the technology operations & project delivery.
- Responsible for the daily management of on-going operations for the functional areas including; resource planning, scheduling, utilization and prioritization of resources across services provided, planning maintenance activities, ensuring appropriate off-hours support and planning continuous improvement initiatives.
- Responsible for all aspects of resource management (internal employees, outsourced) pertaining to the teams in Bangalore. Specifics employee related activities include talent acquisition, identifying training needs to fill skill gaps, support career development, monitoring performance and providing coaching, performance management and compensation benchmarking.
- This role is also responsible for assessing the skills, training and planning for resources necessary to meet the future requirements indicated in the strategic application roadmap.
- Develop/Participate in business case justifications and cost/benefit analysis for IT spending and capital projects.
Competencies and Qualifications :
Education - Required : 4-year Degree in Computer Science or Information Systems.
Preferred : Master's Degree in either of these fields or Master's in Business Administration.
Knowledge and Experience :
- 15+ years related work experience.
- 10+ years' experience managing teams and directing IT operations.
- Proven experience in managing global teams in an On/Off delivery model.
- Proven technologist with experience in managing IT infrastructure including servers, databases, network, operations in a rapidly growing and high volume transaction processing business environment
- Good understanding and technical knowledge of Network, Cloud (Azure/GCP), DevOps, Database and Automation teams
- Demonstrated ability to apply IT in solving business problems; ability to employ a systematic approach to problem solving.
- Demonstrated ability to strongly uphold & practice innovation, superior performance, collaboration, customer focus and integrity.
Leadership :
- Strong leadership skills.
- Extensive experience working in a team-oriented, collaborative and candid environment.
- Highly self-motivated, self-directed, and attentive to detail.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to identify problems/opportunities and initiative corrective actions.
- Excellent written, oral and interpersonal communication skills; ability to present complex ideas in business-friendly and user-friendly language.
Managing Complexity :
- Requires analysis of data, events and activities to evaluate systems and the need to initiate changes to address system inefficiencies.
- Assist in redesigning systems to meet internal or customer needs. Consideration of cost and market opportunities.
Decision Making :
- Ability to bring together the appropriate people and information to make timely, effective decisions.
- Ability to solve problems while exhibiting good judgment and a realistic understanding of the issues involved.
Managing Execution :
- Ability to achieve results, manage multiple tasks and objectives in parallel, and manage the technical and cultural issues associated with change.
Influence :
- Ability to shape the course of action through persuasion and negotiations.
- Willing to challenge current paradigms.
- Exhibits the behavior to provide constructive feedback to colleagues
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