Manager - Endpoint Performance & Problem Management
3 weeks ago
Egon Zehnder ( ) is trusted partner to many of the world’s most respected organizations and is a leading leadership advisory firm, with more than 560+ consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. We bring together vast industry expertise and diverse insight to form the world's preeminent leadership advisory firm.
The firm is a private partnership which allows us to operate independent of any outside interests. As a result of this unique culture, Egon Zehnder has the highest professional staff retention rate for a global firm in our profession. We work with both disruptors and the disrupted client base across all industries.
Knowledge Centre India (KCI)
Knowledge Center India (KCI), is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups and the Management across all aspects of the firm's business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many mission critical elements.
Your Journey at Egon Zehnder Starts Here
At EZ, you have the opportunity to deliver digital transformation initiatives across the globe for the organization. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value.
Who we are
We are part of Digital-IT team established 16 years ago in Gurgaon, India to provide technology support and rollout digital initiatives to 60 plus global offices. Digital IT has six key pillars – Collaboration Technology; Functional Technology; Digital Technology; Security & Architecture; Infrastructure & Services, Digital Success to support business and to take lead on digital transformation initiatives with the total strength of 150+ team members across the globe.
The Position
This role will require hands-on experience of driving endpoint performance improvements by working on imaging processes and technologies and leading our problem management practice. As the Problem Manager , you will be responsible for coordinating and directing all facets of the problem management effort, including bringing the right teams, tools, and information together. You may also delegate subtasks to other team members as seen necessary.
Establish leads and manage ITSM Problem Management processes across teams
Analyze Incidents and Service requests to ensure that all potential Problems have been captured (i.e. identifies recurring issues and issues not being resolved)
Capture, track and communicate progress of problem(s) to stakeholders
Ensure Problem Ticket and Master RCA Investigation Task assigned to Problem Manager in ServiceNow
Review progress/results with senior management and share reports and metrices
Create and maintain Known Error database
Build a strong relationship with Engineering and Security teams
Work very closely with the Incident Managers to support ITIL best practices and to help manage on a day-to-day basis
Identify areas for constant service improvement and minimize business impact of incidents by preventing issue recurrence
Should have a deep understanding of Windows endpoints and configuration along with experience with technologies like Auto Pilot
Should have worked on enterprise level initiatives to maintain an industry standard level of DXI in an organization
Knowledge and Experience requirements
Minimum experience of at least 12 years and out of which over 2 years of working experience in building and deploying standard images for endpoints
Experience in working in a geographically distributed, cross-functional organization
Demonstrated success leading teams, including hiring, and managing performance
Experience planning and managing infrastructure programs and projects
Knowledge of contemporary IT architecture and concepts
Ability to take initiative and prioritize tasks and good time-management skills
Working experience with, ITSM concepts and frameworks
Knowledge of server and storage techniques, including virtualization and cloud solutions- Azure & AWS and Telecom technologies
Knowledge of cybersecurity principles and how they apply to endpoints
Benefits
Benefits which make us unique
At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you
Benefits Highlights:
5 Days working in a Fast-paced work environment.
Work directly with the senior management team
Reward and Recognition
Employee friendly policies
Personal development and training
Health Benefits, Accident Insurance
Potential Growth for you
We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your manager who will act as your career coach and guide you in your career goals and aspirations.
Location
The position is based at Egon Zehnder’s KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32
EZ Commitment to Diversity & Inclusion
Egon Zehnder aims for a diverse workplace and strives to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion, or remuneration.
Egon Zehnder is an Equal Opportunity Employer
Egon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
-
Gurgaon, Haryana, India Egon Zehnder Full timeThe Position This role will require hands-on experience of driving endpoint performance improvements by working on imaging processes and technologies and leading our problem management practice. As the Problem Manager, you will be responsible for coordinating and directing all facets of the problem management effort, including bringing the right teams,...
-
Gurgaon, Haryana, India Egon Zehnder Full timeEgon Zehnder Egon Zehnder ( is trusted partner to many of the world's most respected organizations and is a leading leadership advisory firm, with more than 560+ consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth...
-
Gurgaon, India Egon Zehnder Full timeEgon ZehnderEgon Zehnder( is trusted partner to many of the world’s most respected organizations and is a leading leadership advisory firm, with more than 560+ consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies,...
-
Gurgaon, India Egon Zehnder Full timeEgon ZehnderEgon Zehnder ( is trusted partner to many of the world’s most respected organizations and is a leading leadership advisory firm, with more than 560+ consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies,...
-
Gurgaon, Haryana, India Egon Zehnder Full timeEgon ZehnderEgon Zehnder( is trusted partner to many of the world's most respected organizations and is a leading leadership advisory firm, with more than 560+ consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies,...
-
Gurgaon, Haryana, India Egon Zehnder Full timeEgon ZehnderEgon Zehnder ( is trusted partner to many of the world's most respected organizations and is a leading leadership advisory firm, with more than 560+ consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies,...
-
Senior Endpoint Engineer
6 days ago
Gurgaon, Haryana, India AHEAD Full timeAHEAD: Seeking Senior Endpoint Management Engineer Responsibilities: Design, test, and implement enterprise endpoint solutions Document environments, configurations, and changes Develop and maintain endpoint security standards Define policies for endpoint settings and access controls Manage virtualized endpoints and endpoint management platforms Analyze and...
-
Lead - Endpoint Security & Tooling
3 weeks ago
gurgaon, India Egon Zehnder Full timeEgon Zehnder Egon Zehnder ( is trusted partner to many of the world’s most respected organizations and is a leading leadership advisory firm, with more than 560+ consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies,...
-
Lead - Endpoint Security & Tooling
4 weeks ago
gurgaon, India Egon Zehnder Full timeEgon Zehnder Egon Zehnder ( is trusted partner to many of the world’s most respected organizations and is a leading leadership advisory firm, with more than 560+ consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies,...
-
Lead - Endpoint Security & Tooling
2 weeks ago
Gurgaon, India Egon Zehnder Full timeEgon Zehnder Egon Zehnder ( is trusted partner to many of the world’s most respected organizations and is a leading leadership advisory firm, with more than 560+ consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies,...
-
Lead - Endpoint Security & Tooling
6 days ago
Gurgaon, Haryana, India Egon Zehnder Full timeEgon Zehnder Egon Zehnder ( is trusted partner to many of the world's most respected organizations and is a leading leadership advisory firm, with more than 560+ consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies,...
-
Lead - Endpoint Security & Tooling
6 days ago
Gurgaon, Haryana, India Egon Zehnder Full timeEgon ZehnderEgon Zehnder ) is trusted partner to many of the world's most respected organizations and is a leading leadership advisory firm, with more than 560+ consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies,...
-
Problem Management Specialist
6 days ago
Gurgaon, Haryana, India Getronics Full timeProblem Management:Carry out regular trend analysis incident data sets to identify errors.Manage the full life cycle of problem records.Deliver double digit reductions to incident volumes for supported accounts.Use ITOA tools to understand actual user experience.Maintain known error records and knowledge base.Assist with shift left opportunity...
-
Problem Management Specialist
6 days ago
Gurgaon, Haryana, India Getronics Full timeProblem Management:Carry out regular trend analysis incident data sets to identify errors.Manage the full life cycle of problem records.Deliver double digit reductions to incident volumes for supported accounts.Use ITOA tools to understand actual user experience.Maintain known error records and knowledge base.Assist with shift left opportunity...
-
Problem Management Specialist
3 weeks ago
gurgaon, India Getronics Full timeProblem Management:Carry out regular trend analysis incident data sets to identify errors.Manage the full life cycle of problem records.Deliver double digit reductions to incident volumes for supported accounts.Use ITOA tools to understand actual user experience.Maintain known error records and knowledge base.Assist with shift left opportunity...
-
Problem Management Specialist
6 days ago
Gurgaon, Haryana, India Getronics Full timeProblem Management: Carry out regular trend analysis incident data sets to identify errors. Manage the full life cycle of problem records. Deliver double digit reductions to incident volumes for supported accounts. Use ITOA tools to understand actual user experience. Maintain known error records and knowledge base. Assist with shift left opportunity...
-
Lead- Problem Management
3 weeks ago
Gurgaon, India Airtel Full timeIn-depth knowledge of SDH, DWDM, OTN, NPT, EPT domainsHands on with Huawei, CIENA, ALU, TEJAS, ECI, high end DXC, OTN and DWDM equipmentExpert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVPPeople management, Problem managementITIL and ITSM...
-
Lead- Problem Management
2 months ago
Gurgaon, India Airtel Full timeIn-depth knowledge of SDH, DWDM, OTN, NPT, EPT domainsHands on with Huawei, CIENA, ALU, TEJAS, ECI, high end DXC, OTN and DWDM equipmentExpert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVPPeople management, Problem managementITIL and ITSM...
-
Lead- Problem Management
2 months ago
Gurgaon, India Airtel Full timeIn-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains Hands on with Huawei, CIENA, ALU, TEJAS, ECI, high end DXC, OTN and DWDM equipment Expert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP People management, Problem management ITIL and ITSM...
-
Lead- Problem Management
6 days ago
Gurgaon, Haryana, India Airtel Full timeIn-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains Hands on with Huawei, CIENA, ALU, TEJAS, ECI, high end DXC, OTN and DWDM equipment Expert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP People management, Problem management ITIL and ITSM...
