Lead- Problem Management

1 week ago


Gurgaon, Haryana, India Airtel Full time

In-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains Hands on with Huawei, CIENA, ALU, TEJAS, ECI, high end DXC, OTN and DWDM equipment Expert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP People management, Problem management ITIL and ITSM understanding Excellent Problem Solving skill Adaptation of new product and technologies Excellent Customer focus Good Collaboration with cross-functional domains Inter-personal skills & Decision making Prioritization of Problem Management to prevent service impact Reduction in end Customer Complaints for B2B services Automation for B2B service process and operation front Restoration priority in B2B Incident management Teamwork and collaboration Leadership skills Min 8 years of work experience in Telco Service Provisioning / related industry



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