Travel Consultant

16 hours ago

Gurugram, India Wizfair Travels Full time

Job Description

Role: Travel Consultant /Customer Support

Location : Udyog Vihar Phase 4 Gurgaon

Language : English

Requirements:

·      Proven and demonstratable experience in assisting colleagues with complex flight issues.

·      Experience in effectively dealing with customer complaints

·      Expert-level knowledge on Sabre, Amadeus BSP, ARC, and other ticketing & refund systems

·      Proven expertise and knowledge in FARE related matters such as Fares & Ticketing IATA certificate

·      Proven track record adhering to compliance and regulatory guidelines with an ability to identify business opportunities and drive positive outcomes

·      Strong relationship management and interpersonal skills

·      Ability to manage own time, work independently and have good decision-making skills

·      Travel experience and knowledge are essential.

·      Ability to work on weekends if required.

Responsibilities:

·      Support internal colleagues via a helpline/chat channel with any air inquiry

·      Answering queries received via inbound calls effectively and efficiently by providing helpful and relevant information

·      Often liaising with customers and communicating a response to a formal complaint

·      Analyzing ticketing/refund errors and providing feedback to the appropriate colleague in a timely way

·      Managing queues of rejected bookings (including system errors) by providing resolution or referring to Travel Consultants

·      Taking accountability for escalated or problem queries where contact with the Airline is required, in-line with set guidelines

·      Minimize any risk by providing the correct information and preventing an ADM to WizFair LLC for not adhering to their requirements

·      Researching routes/airlines to help colleagues offer the best available fares to secure business for Travel & Lifestyle Services

·      Providing support to ticketing teams and refund teams for escalations or Refunds as well as reviewing charge-backs inquiries with the Accounts & Reconciliation team.

·      Monitor the refund inbox – action any queries from consultants/ticketing/Customer relations or airlines

·      Strong sense and display of urgency whilst also knowing when to escalate if a risk to the business

Shift timing & Working Days:

· Days working

·       Rotational shift 24/7

·       Work from office

·       Work in utmost best work environment

Job Types
: Full-time, Regular / Permanent

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