Travel Consultant

23 hours ago

Gurugram, India Viable Search Consultants Full time

Accountabilities:

  • Provide exceptional traveller care and customer services to corporate clients
  • Accurately complete end to end travel requirements both international and domestic travel arrangement for air, hotel, rail, request for ticketing, fares, routings and visa request for corporate travellers.
  • Incumbent should have good knowledge of domestic and International critical itineraries geographical knowledge is mandatory
  • Open to work 24/7 environment, roster off, week end working, public holidays and festivals
  • Managing building relationship with VFS and embassies plus vendors in order to get timely confirmations
  • Co-ordinate internally with departments to ensure quick resolution for the customer to adhere SLA
  • Ensure latest updated policies, procedures, desk instructions are read and complied
  • Excellent customer service and communications skills – written and verbal
  • Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient routings for lowest logical fares and preferred carrier usage in co-ordination with clients travel polices
  • Research and resolve client inquiries/ issues at point of sale, coach develop and mentor peers, new/ junior travel consultants
  • Comply with all legal and industry standards. Embrace the role of providing superior consultative value to clients versus just being an order taker
  • Ensure each PNR contains standard documentation and document any exceptions handled during the reservations process

Experience & Skills:

  • Graduate. Diploma, degree in travel & tourism would be added advantage
  • 3-4 relevant experience in travel domain
  • Build excellent relationship with customer groups, peers and seniors
  • Should be a team player and manage show alone if required
  • GDS experience is mandatory – Galileo & Amadeus.
  • Knowledge of corporate travel economics and travel technology/ tools will be an added advantage

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