L3 Senior Technical support Engineer/Technical Support Engineer

5 days ago

noida, India Talent Acceleration Corridor Full time

Job Description :


Position Summary :

We are looking for talented and committed engineers to develop and maintain key components of a leading call center software platform used by enterprise companies. You will provide production support for the software/application suite and work closely with the Development and Release Management teams to ensure code and design integrity of the fixes. You have a strong sense of ownership and a curiosity to understand how things work, even if they take you outside your area of expertise.

Key Responsibilities :

- Proficient in debugging, bug fixing and creating corrective actions by providing detailed RCA

- Work collaboratively with development, product management and customer success team members

- Ability and willingness to work individually on projects in a self-directed and accountable manner

- Work closely with the L2 team to analyze production tickets, reproducible steps, and provide high-quality resolutions quickly

- Strict SLA adherence with respect to keeping all the stakeholders aligned and delighted

- Effectively work with tight schedules and a fast-paced environment to minimize customer impact

- Strong oral and written communication, with the ability to adapt to and/or enroll the targeted audience

- Excellent customer handling and negotiation skills with the mindset of creating positive experiences

Skills :

- Proficient in Core Java & Node js.

- Coding skills using languages and tools like Angular/ Python/ MySQL/ DynamoDB/Postman/ JSON/ SIP/ telecom domain is a plus.

- Experience with writing SQL Queries and Procedures

- Familiar with basic Linux commands.

- Experience in Application Support and Maintenance of Java/Nodejs projects

- Exposure to front-end design, development and usability best practices

- Knowledge of Amazon Cloud Services & Kafka is a plus.

- Knowledge of event-driven solutions and support is a plus.

- Excellent troubleshooting and debugging abilities for enterprise applications with high attention to detail

Qualifications :

- 1-2 year of experience in programming

- Grades: 60 - 75 % in 10th,12th Graduation/PG (B.E., B.Tech. or MCA)

Benefits :

- Flexible Working Hours.

- Hybrid Working Style.

- Personal Accidental Insurance.

- Health Insurance to Self, Spouse and two kids.

- 5 days working week

(ref:hirist.tech)

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