![Talent Acceleration Corridor](https://media.trabajo.org/img/noimg.jpg)
L3 Senior Technical support Engineer/Technical Support Engineer
5 days ago
Job Description :
Position Summary :
We are looking for talented and committed engineers to develop and maintain key components of a leading call center software platform used by enterprise companies. You will provide production support for the software/application suite and work closely with the Development and Release Management teams to ensure code and design integrity of the fixes. You have a strong sense of ownership and a curiosity to understand how things work, even if they take you outside your area of expertise.
Key Responsibilities :
- Proficient in debugging, bug fixing and creating corrective actions by providing detailed RCA
- Work collaboratively with development, product management and customer success team members
- Ability and willingness to work individually on projects in a self-directed and accountable manner
- Work closely with the L2 team to analyze production tickets, reproducible steps, and provide high-quality resolutions quickly
- Strict SLA adherence with respect to keeping all the stakeholders aligned and delighted
- Effectively work with tight schedules and a fast-paced environment to minimize customer impact
- Strong oral and written communication, with the ability to adapt to and/or enroll the targeted audience
- Excellent customer handling and negotiation skills with the mindset of creating positive experiences
Skills :
- Proficient in Core Java & Node js.
- Coding skills using languages and tools like Angular/ Python/ MySQL/ DynamoDB/Postman/ JSON/ SIP/ telecom domain is a plus.
- Experience with writing SQL Queries and Procedures
- Familiar with basic Linux commands.
- Experience in Application Support and Maintenance of Java/Nodejs projects
- Exposure to front-end design, development and usability best practices
- Knowledge of Amazon Cloud Services & Kafka is a plus.
- Knowledge of event-driven solutions and support is a plus.
- Excellent troubleshooting and debugging abilities for enterprise applications with high attention to detail
Qualifications :
- 1-2 year of experience in programming
- Grades: 60 - 75 % in 10th,12th Graduation/PG (B.E., B.Tech. or MCA)
Benefits :
- Flexible Working Hours.
- Hybrid Working Style.
- Personal Accidental Insurance.
- Health Insurance to Self, Spouse and two kids.
- 5 days working week
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