General Manager- Facility Management

3 weeks ago

Mumbai, India Raheja Universal Full time

Role & responsibilities

  • To be responsible for the entire gamut of Facilities Management services after completion of each project
  • To takeover FM operations from project teams on time and in a systematic manner and provide FM services to the completed buildings for providing all kinds of housekeeping and maintenance services, civil, electrical, and mechanical services plan etc. including federation asset management & tenant facility services.
  • To inculcate best and contemporary practices in the facility management arena.
  • To plan in advance and deploy necessary qualified resources on time to manage FM operations, for each project.
  • To prepare accurate initial budget for CAM and updated yearly budgets for all equipments & services and keep track of variances as per agreed frequency and set in motion the system of raising timely and regular invoices for each project.
  • To engaged vendors/sign-up AMCs etc. for each project such that the right competence is brought in place for the various services in the project at competitive costs. Also monitor performance of the agencies on an ongoing basis and take suitable decisions, on a timely basis.
  • To take necessary steps for cost control on ongoing basis, without compromising on quality of service/customer satisfaction.
  • To do the needful such that all the operations of the department are well controlled in terms of invoicing & collections, routine/preventive/shutdown maintenance, problem solving, customer communications/circulars, organizing meetings/events etc. To strive and do all needful to constantly improve the quality of FM services.
  • To manage a team of site level FM-In-charges, monitor and have control on their deliverables, including performance enhancement initiatives etc.
  • To interact and manage customers at individual level, as well as group level and systematically resolve and close issues to their satisfaction.
  • To do proper and timely reconciliation of actual expenses vis--vis adhoc amounts charged to the customers and close the issues by effective communications with the customers on the figures/basis.
  • To take lead in handing over the facilities/accounts systematically to the adhoc management committee/society of residents including organising meetings, tracking/coordinating on all issues and closing FM related issues, inter-departmental co-ordination and tracking.
  • To put in place all internal control systems and monitor performance of vendors/FM team and to prevent occurrence of issues by improving the quality of service of the staff/vendors and also track timely resolution of issues raised by customers.
  • To make sure that all decisions required from management are escalated to the immediate superior and to do the needful as directed for all timely decisions.
  • To liaise with local Municipal / Electrical Inspection authorities for the facilities provided, as may be required.
  • To prepare and update the Facility Management Manual and ensure compliances with upto-date systems & practices.
  • To submit MIS to management on time, as per agreed format/system.
  • To take up and perform such duties assigned by immediate superior from time to time.
  • To undertake all necessary tasks which are incidental to the job of leading the FM function.

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