Facility & Training Manager

1 day ago

Mumbai, India Eximius Management Group (EMG) Full time

Role Overview We are looking for an experienced Facility & Training Manager Operations to oversee facility management services while also designing and delivering training programs for staff. This role requires managing day-to day operations at multiple sites, ensuring service quality, compliance, and workforce readiness.

Key Responsibilities

Facility Management & Operations
• Supervise day-to-day operations across hospitality / facility service sites (housekeeping, catering, front office, security, support services).
• Ensure adherence to client service-level agreements (SLAs) and company standards.
• Conduct regular site inspections, audits, and operational reviews.
• Monitor manpower deployment, attendance, and resource utilization.
• Coordinate with vendors, suppliers, and internal teams for smooth operations.
• Handle client escalations and provide timely resolutions.
• Ensure compliance with safety, hygiene, and statutory requirements.

Training & Development
• Identify training needs of operati onal staff (housekeeping, front office, catering, support staff).
• Develop training modules (induc on, so skills, grooming, hygiene, customer service, safety).
• Conduct classroom and on-the-job training sessions.
• Maintain training MIS, attendance, and evaluation reports.
• Monitor performance improvements post-training.
• Support HR in employee engagement and reten on ini a ves.

Key Skills & Competencies
• Strong knowledge of hospitality / facility management operations.
• Proven expertise in staff training & development.
• Excellent leadership, communication, and client-handling skills.
• Ability to manage multi-site operations and large teams.
• Problem-solving and conflict-resolution ability.
• Proficiency in MS Office and reporting tools.
• Fluency in English, Hindi, and local language preferred.

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