Customer Support Representative
2 days ago
Job description
We are seeking a dynamic and proactive Customer Support Representative to manage customer queries, logistics coordination, and operational support.
Experience years
Key Responsibilities:
Customer Query Management:
Handle and resolve customer queries across multiple platforms, including email, calls, social media, and WhatsApp.
Ensure a seamless and satisfactory customer experience at every touchpoint.
Logistics Coordination:
Oversee logistics operations, coordinating with logistics partners to ensure accurate and timely order processing, delivery, and returns.
Operational Support:
Assist in system and tool integration to streamline daily operations for customer support, logistics, and collaboration with store managers.
Campaign Management:
Plan, execute, and manage customer-related campaigns through channels such as WhatsApp, SMS, and other communication platforms.
Process Improvement:
Continuously monitor and optimize customer support and operational processes to improve efficiency and effectiveness.
Cross-functional Collaboration:
Work closely with teams like sales, marketing, and product to resolve customer issues and provide valuable feedback for process improvement.
D2C Knowledge:
Leverage knowledge of Direct-to-Consumer (D2C) models to enhance customer support, order fulfillment, and satisfaction across various touchpoints.
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