Desktop Support Engineer

2 days ago

Bengaluru, India CIEL HR Full time

Job Title: Desktop Support Engineer / System Administrator / IT Support Engineer

Job Summary: We are seeking a highly motivated and skilled Desktop Support Engineer / System

Location :HSR Layout Bangalore WFO

Administrator with 2-5 years of experience to join our IT team. The ideal candidate will be

responsible for providing comprehensive technical support to end-users, maintaining our IT

infrastructure, and ensuring the smooth operation of all systems. This role requires an individual

with excellent problem-solving abilities, a strong understanding of Windows operating systems and

hardware, and exceptional communication skills.

Key Responsibilities:


• Provide L1 and L2 technical support to end-users for hardware, software, and network-

related issues, both remotely and on-site.


• Install, configure, and troubleshoot Windows operating systems (Windows 10/11, Windows

Server) and various software applications.


• Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, printers, and

other peripherals.


• Manage and support Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and

other productivity tools.


• Administer user accounts, permissions, and group policies in Active Directory.


• Manage Google Workspace accounts, including user creation, password resets, mail

forwarding, and group management.


• Monitor system performance, identify potential issues, and implement proactive solutions.


• Assist with network troubleshooting, including LAN/WAN connectivity, Wi-Fi, and VPN

issues.


• Document IT procedures, solutions, and inventory accurately.


• Participate in IT projects, including system deployments, migrations, and upgrades.


• Educate users on best practices for IT security and system usage.


• Collaborate with other IT team members and departments to resolve complex issues.

Required Qualifications:


• Bachelor's degree in Computer Science, Information Technology, or a related field, or

equivalent practical experience.


• 3-5 years of proven experience in a Desktop Support, System Administration, or IT Support

role.


• Excellent verbal communication skills with the ability to explain technical concepts clearly

to non-technical users.


• Excellent writing skills for documenting procedures, communicating updates, and crafting

clear support responses.


• Excellent knowledge of Windows Operating Systems (Windows 10/11, Windows Server

environments).


• Strong Hardware knowledge, including troubleshooting, assembly, and component

replacement for desktops, laptops, and peripherals.


• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, etc.).


• Good knowledge in Google Workspace and Google Admin.


• Familiarity with Active Directory, Group Policy, and user account management.


• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).


• Strong problem-solving and analytical skills with a keen attention to detail.


• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:


• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop

Administrator Associate).


• Experience with ticketing systems and IT service management (ITSM) best practices.


• Knowledge of virtualization technologies (e.g., VMware, Hyper-V).


• Experience with endpoint security solutions (antivirus, anti-malware).

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