ZINFI is hiring For Partner Success Consultant

4 weeks ago

Kolkata, India Zinfi Software Systems Full time

Job Summary:

We are seeking a proactive and partner-focused Partner Success Consultant (Concierge and Feedback Specialist) to deliver concierge services while gathering valuable partner feedback, reviews, and success stories for ZINFI. This role involves managing and engaging partners to enhance their platform experience, while ensuring brand credibility through consistent feedback initiatives. Working closely with the Marketing and Customer Success teams, you will play a key role in ensuring smooth delivery, driving continuous improvement, and strengthening customer engagement.

Requirements:

  • Proven experience in partner enablement, customer success, marketing program management, or campaign execution.
  • Background in telephonic sales, lead generation, customer service, marketing, or customer success roles.
  • Familiarity with digital marketing platforms and demand generation tactics.
  • Knowledge of popular social media platforms, online review sites, and digital marketplaces.
  • Working knowledge of GDPR and other customer communication regulations.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to quickly build rapport and trust.
  • High attention to detail with strong organizational and time management abilities.
  • Experience with CRM systems and marketing automation tools is an advantage.

Responsibilities & Deliverables:

  • Deliver Level 2 concierge services and conduct outbound outreach/onboarding sessions for partners.
  • Support partners in creating marketing plans, submitting MDF requests, and executing campaigns (emails, microsites, social posts, syndicated content, etc.).
  • Track marketing activities, campaign performance, and report MQL/lead data in required formats.
  • Host online webinars
  • Collect partner feedback and reviews via phone/email; publish approved testimonials on relevant platforms.
  • Maintain accurate feedback records, track trends, and share insights with internal teams.
  • Ensure all feedback and publishing activities comply with company policies, GDPR, and communication regulations.
  • Collaborate across teams to act on feedback and enhance customer participation.
  • Prepare regular (weekly/monthly/quarterly) performance reports and share insights with stakeholders as and when required.

Why Join Us?

You will play a vital role in enabling partner success, driving marketing engagement, and amplifying customer voices. If you are a persuasive communicator with a passion for partner enablement and customer engagement, this role offers the opportunity to make a measurable impact on program success and brand reputation.

Soft Skills:

  • Strong organizational skills with attention to detail.
  • Exceptional verbal and written communication skills.
  • Proactive problem-solving abilities and a customer-focused mindset.
  • Ability to collaborate with cross-functional teams and adapt to a fast-paced, dynamic environment.

Qualifications:

  • Bachelors Degree or equivalent work experience.

**Interested candidates please share your resume to **

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