Application Support Lead

2 days ago

Pune, India ARaymond Network Full time

At ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving. Founded in Grenoble in 1865, and still headquartered in the city to this day, we’re a family-run business with a proud history of innovation – including the invention of the press stud. Human values have driven our success for over 158 years, embodied by our servant-leadership model of management that empowers employees and puts their wellbeing first. Today we employ more than 8,500 people in 25 countries worldwide. And we’re committed to leading in sustainability for the global fastening and assembly market. Connect your ambitions to a company that cares Working in a close-knit, global team that’s always behind you. You’ll feel valued and respected for your role in the company’s success, at every stage of your journey with us. Application Support Lead coordinates the support teams, monitors performance through key metrics, and contributes to continuous improvement and strategic alignment of activities. This role involves close collaboration with cross-functional teams and end-users to resolve issues, implement enhancements, and support deployment. You would be working in a matrix organization that fosters empowerment, ownership and collaboration with global communities. Living the culture of servant leadership, two roles at your service: A. Referent - To look after your performance, development, career aspirations and overall well-being at the company B. Community Leader - To manage functional and technical aspect of your work Role and responsibilities Application Lifecycle Management • Manage Service contract with external vendor e.g. capgemini • Team management of the AS Technicians / Specialist  • Management of the priorities in the ticket’s backlog Inter-team coordination and resource management: • Mobilize and coordinate, when necessary, Raynet teams to ensure effective support for applications. • Mentor and supervise a team of IT Application Support Technicians / Specialists. • Foster a spirit of collaboration and teamwork within support. Performance monitoring and continuous improvement: • Develop and maintain performance indicators (KPIs) and metrics to evaluate the effectiveness of application support. • Implement corrective or improvement actions based on the observed results. Reporting and communication with management: • Prepare regular reports for management, including support activities, performance and areas for improvement. Leadership and Strategic Vision: • Contribute to the alignment of support activities with the overall objectives of the organization. • Be a source of proposals to develop application support practices and tools. Education and experience Educational Qualification: • Bachelor’s/Master's degree in Engineering or Technology Specialization: • ITSM processes using ITIL frameworks Professional Certifications: • ITIL Experience : • minimum 8 years of experience in managing application support, incident management, or IT operations • Experience working in global teams or supporting multi-site operations Skills Incident & Problem Management Vendor contract management Legacy-to-modern migration strategy Ownership & Accountability Leadership Problem-Solving ITIL Framework Cloud platforms

  • Application Support Lead

    1 week ago

    Pune, India Vodafone Full time

    Who we are About this Role We are seeking an experienced Application Support Lead to manage a team supporting large-scale, complex applications within the CMPA project. Based in Pune, this permanent role involves overseeing incident and problem management, ensuring SLA adherence, and driving operational excellence. The individual will collaborate with...

  • Tech Lead, Application Support

    1 week ago

    pune, India Fiserv Full time

    Calling all innovators – find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card,...

  • Application Support

    4 days ago

    Pune, India Barclays Full time

    **Job Title**:Application Support **Location**:Pune **About Barclays** **Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment...

  • Lead Application Support CBSL Pune

    2 weeks ago

    Pune, Maharashtra, India Aarushi Infotech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Team Leader – Application Support Desk Department: IT Services / Application Support Location: [Insert Location] Reporting To: IT Service Manager / Head of IT Operations Work Type: Full-time / Rotational Shifts (if applicable)   About Company: ConneQT is a leader in business process outsourcing, offering a broad portfolio of core enterprise and...

  • Application Support Engineer

    4 days ago

    Pune, India Atlas Copco Full time

    .fit_to_content{width:%;height:auto}Your roleJob Title: Application Support Engineer In the Compressor Technique Service (CTS) division a program named Stellar has the aim to implement a new CRM system to support the business processes of the Service to Close process of the customer centers globally. The main strategic goal is to modernize and simplify the...

  • Lead Application Engineer

    4 days ago

    Pune, India Whatjobs IN C2 Full time

    Application Engineer Team Lead Location: Pune, India Experience: 8 – 12 years Domain: Cards & Payments domain is Mandatory Work Model: 5 days WFO Key Skills: Java, Spring boot, Microservices, Application Support, Unix/Linux & Team Leading. Job Role: Application Engineering, Investigation of incidents, change request (Small Enhancement), Application...

  • Lead Application Engineer

    3 days ago

    pune, India Antal International Full time

    Application Engineer Team Lead Location: Pune, India Experience: 8 – 12 years Domain: Cards & Payments domain is Mandatory Work Model: 5 days WFO Key Skills: Java, Spring boot, Microservices, Application Support, Unix/Linux & Team Leading. Job Role: Application Engineering, Investigation of incidents, change request (Small Enhancement), Application...

  • Application Support

    2 weeks ago

    Pune, Maharashtra, India Exemplar Global Resources Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description:We are hiring for the profile- Application SupportKey Skills required:Skills : Application Support + MSSQl + ETL + Windows.Sql, mysql, mssql, windows experience, must have worked on ETL toolsExperience : 3-6 yrs CTC: As per industry normsLocation: Pune (Initially WFH)Shifts: Rotational ShiftsInterested candidates can mail their resumes on

  • Application Support

    2 days ago

    Pune, Maharashtra, India Barclays Full time

    Join us as an Application Support Barclays where you will spearhead the evolution of our digital solutions development, driving innovation and operational excellence. You will harness cutting-edge technology to build and manage robust, scalable and secure infrastructure, ensuring seamless delivery of our digital solutions. To be successful as an Application...

  • L2 Lead Technical Application Support, Associate

    5 days ago

    Pune, Maharashtra, India Deutsche Bank Full time

    Job Title L2 Lead Technical Application Support Associate Location Pune India Role Description Our organization within Deutsche Bank is Compliance Production Services We are responsible for providing technical L2 application support for business applications The Compliance line of business has a current portfolio of 20 applications The organization is in...