Customer Service Agent
2 months ago
About noon
noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range of consumers' online needs.noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region’s homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon minutes, noon grocery, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.We are creating the Middle East’s local digital champion and are looking for world-class talent to join our team.
About NowNow
Young, fun, local Want to work for a fast-paced start-up in the Middle East? NowNow, powered by noon, is an on-demand platform and the UAE's fastest delivery app. First launched in June 2020, NowNow currently serves Abu Dhabi, Dubai, and Sharjah, giving customers access to stores in their local neighborhoods, with delivery in minutes.We are looking for passionate individuals to join us on this mission as we expand across the region & build the best-in-class hyper-local delivery platform.
About the Role
As an OMT Operations Executive, you would be responsible for interacting with both the customers and our merchants - helping, educating, and handling their issues by providing one step resolution and turning unhappy users into our most loyal advocates. It’s expected that you are always look for unique and exciting ways to resolve problems and have exceptional communication skills, provide prompt responses while ensuring that you develop a trustworthy relationship with our merchants & customers
What You'll Do
Deliver high-quality service across multiple support platforms (emails and phone) for both our merchants and the customers using our CRM platformMonitor the order flow to merchants and intervene when necessary to ensure there is no delay in processing an orderBe a passionate advocate for users while answering any questions that come your way and build loyalty among new users to fall in love with NowNowShow empathy to unhappy/frustrated users while solving problems and addressing unsatisfactory experiencesHandle day to day merchant operations and issues to the best of available system knowledge and escalate them when necessary to your team leader
What You'll Need
Fluent in English and Arabic speaking would be an added bonusGood knowledge of English (written and spoken). Arabic would be added advantageAvailability to work in rotating shifts from Sunday to Saturday (essential)High proficiency using computers (typing, quickly navigating between various tools)Exceptional reading comprehension and writing skills. Must be able to connect with what users are asking for and accordingly respond to their true issue and push for one step resolution so the user doesn’t have to come back againPassion for helping others and creating support experiences that exceed users' expectations. Ability to troubleshoot problems and find speedy resolutionsSkilled at handling multiple issues at once to efficiently solve a large number of inquiriesMust work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users. Utilize and apply the experience & best practices in your daily workSupport experience in a high-volume environment, including service industries, retail, hospitality, or any other support environments preferred but not mandatory
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