Director
4 days ago
The Senior Associate is a pivotal role responsible for providing creative leadership and strategic direction within the design team. With a focus on visual aesthetics, user experience, and brand coherence, this position involves collaborating with cross-functional teams, overseeing design projects, and ensuring the delivery of high-quality, innovative solutions. The Senior Associate plays a key role in mentoring and guiding design professionals, contributing to the development of design knowledge, and aligning creative efforts with organizational goals. Strong communication skills, a deep understanding of design principles, and a proven ability to inspire and elevate design teams are integral aspects of this leadership role.
Key Responsibilities and Duties Lead & Deliver end user experiences through exceptional craft design and execution on end-to-end journey’s, collaborating and partnering with design, research, product management and development to support and advocate for modern best practices for end-to-end experience design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, prototyping and final production designs for our end user experiences. Help in shaping the overall UX strategy, aligning it with business objectives and user needs. Support design team and embrace design awareness and implementation of modern design methods and best practices to deliver the highest quality experiences. Ensure that the end-to-end experience journey designs meet the needs of the end user and inform and align with client & business challenges/goals. Collaborate and support your journey design team to deliver and elevate the end user experiences. Partner & Collaborate with Research, Brand Marketing, Data & Analytics, Technology, Digital and Product Lines of Business to define and execute our end user experiences at the highest possible quality for your journey team, delivering the design and execution of the end user experiences to maximise the end user’s engagement and loyalty across your journey teams digital channels. Support and collaborate with a team of designers and design leads. You will collaborate with the digital product and technology organisations to support the end-to-end vision and strategic roadmap, producing validated design concepts and stories that establish a best-in-class experience for our end users. You will collaborate with and support the team, around our experience strategy goals. Play a supportive role in facilitating workshops to learn best practices and deliver successful outcomes. Lead and mentor a team of UX designers, fostering a culture of innovation and excellence. Provide thought leadership on UX trends, advocating for a user-centered design approach. Educational Requirements University (Degree) Preferred Work Experience 12+ years Preferred Physical Requirements Physical Requirements: Sedentary Work
Career Level
8IC
Position Summary
The Director of Product Management at TIAA is a strategic leadership role responsible for guiding the product management team in developing and launching products that meet market needs and align with the company’s strategic goals. This role involves creating and implementing product strategies, conducting market research, and defining product roadmaps.
TheDirectorcollaborates closely with cross-functional teams, manages the entire product lifecycle, and ensures customer feedback is integrated into product development. Additionally, this role entails mentoring and developing the product management team, fostering a culture of innovation, and maintaining clear communication with stakeholders.
Impact
The Director of Product Management significantly impacts TIAA by driving the successful development and launch of high-quality products that enhance customer satisfaction and market competitiveness. Through strategic planning and effective team leadership, the Director ensures that products are delivered on time, within budget, and with features that meet or exceed customer expectations.
This role's emphasis on cross-functional collaboration and innovation leads to continuous improvement in product offerings, directly contributing to the company's growth and profitability. By aligning product strategies with business objectives, the Director plays a crucial role in achieving long-term organizational success and market leadership.
Functional Responsibilities:
Strategic Leadership:
Develop and implement a comprehensive product strategy that aligns with the company's overall business objectives.
Conduct in-depth market research and competitive analysis to identify trends, opportunities, and threats.
Define the product vision and create detailed product roadmaps.
Product Development and Lifecycle Management:
Oversee the entire product development lifecycle from ideation to launch.
Collaborate closely with engineering, design, marketing, and sales teams to deliver high-quality products.
Prioritize product features, enhancements, and bug fixes based on market needs and customer feedback.
Team Leadership and Development:
Lead, mentor, and develop a high-performing product management team.
Foster a culture of innovation, collaboration, and continuous improvement.
Set clear goals and expectations,and provide regular feedback and performance evaluations.
Customer and Market Focus:
Maintain a deep understanding of customer needs, pain points, and market dynamics.
Ensure customer feedback is integrated into product planning and development processes.
Monitor and analyze product performance and customer satisfaction, making adjustments as needed.
Stakeholder Engagement:
Serve as the primary point of contact for product-related matters with executive leadership and key stakeholders.
Communicate product strategy, progress, and results to internal and external stakeholders.
Balance competing priorities and interests to make informed, strategic decisions.
People Responsibilities
Lead, mentor, and develop a team of product managers, fostering a high-performance culture.
Recruit, hire, and onboard top talent to build a robust product management team.
Financial/Budget Responsibilities
Develop and manage the product budget, including resource allocation and cost control.
Monitor product profitability and return on investment (ROI), making adjustments as necessary.
Identify and evaluate new business opportunities and revenue streams
Job Requirements and Qualifications
Required Education
Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
MBA or equivalent advanced degree preferred.
Required Experience
15+ Years
Experience Skills and Abilities
Experience
15+ years of experience in product management.
At least 7 years in a senior leadership role, overseeing large product portfolios and managing product teams.
Extensive experience in developing and executing product strategies that drive business growth.
Proven ability to lead product development from ideation to launch in a fast-paced environment.
Skills and Abilities
Leadership and Team Management:
Strong leadership skills with the ability to mentor and develop a high-performing team.
Ability to foster a collaborative and innovative team culture.
Strategic Thinking and Problem Solving:
Excellent strategic thinking skills with the ability to develop and implement effective product strategies.
Strong problem-solving abilities to address complex product challenges.
Product Development:
Deep understanding of product development processes and methodologies.
Experience with agile methodologies and project management tools.
Market and Customer Insight:
Ability to analyze market trends and customer needs to inform product development.
Experience gathering and integrating customer feedback into product planning.
Communication and Interpersonal Skills:
Exceptional communication skills, both written and verbal.
Strong interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.
Financial Acumen:
Experience developing and managing product budgets.
Ability to monitor product profitability and make data-driven financial decisions.
Technical Proficiency:
Proficiency in product management tools and software.
Understanding of relevant technologies and industry standards.
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Company Overview
TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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