AML Transactional Quality

4 weeks ago


gurgaon, India WNS Full time
Looking for 2-6 yrs of experience for AML Transactional Quality role:
Adherence of Quality SLA’s and contractual agreements
Ensure adherence of Daily Quality checks as per process requirement
Provide Feedback to the agents for the error identified
Managing and cascading Customer updates Implementing corrective actions as required
Proactively managing performance and enhancing performance of team based on SLA’s
Responsible for maintaining and achieving team SLA targets
Identification of soft skills training needs and responsible for Process Training of employees
Managing and escalating System Downtime/Issues. Prepare TNA basis audits
Adhere to Calibration Process and Variance Target. Regular interaction with clients and maintain good relationships
Participate in WNS BPET initiatives. Deploy and standard Quality Framework
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