[06/05/2024] Senior Group Manager

2 weeks ago


Gurgaon, India WNS Full time
Job Description

About the Role:

We are seeking a seasoned and results-oriented Senior Group Manager - Transactional Quality, to lead and oversee our team of quality assurance professionals. This role is ideal for a candidate with a strong KPO (Knowledge Process Outsourcing) background and a proven track record of success in driving operational excellence.

Responsibilities:

- Lead and manage a high-performing team of quality analysts, ensuring efficient and accurate transaction processing.- Develop and implement quality assurance processes and methodologies aligned with KPO best practices.- Analyze data and identify trends in quality performance, using Six Sigma or similar methodologies to develop and implement corrective action plans.- Conduct regular audits and reviews to ensure adherence to quality standards and service level agreements (SLAs).- Mentor and coach team members, fostering a culture of continuous improvement and professional development.- Partner with cross-functional teams (operations, training, client management) to identify and address quality-related challenges.- Stay abreast of industry best practices and trends in quality management within the KPO domain.- Prepare comprehensive quality reports and presentations for internal and external stakeholders.

Qualifications

- Minimum 10-15 years of experience in a KPO environment, within the BPO/KPO sector- Proven track record of success in managing and leading quality assurance teams.- Black Belt certification in Six Sigma or a similar quality improvement methodology.- In-depth knowledge of quality control tools and techniques.- Strong understanding of KPO processes and best practices.- Excellent analytical and problem-solving skills.- Superior communication skills, both written and verbal, with the ability to effectively communicate with team members, clients, and other stakeholders.- Strong leadership and interpersonal skills with the ability to motivate and inspire a team.- Ability to work independently and manage multiple priorities in a fast-paced environment.- Proficient in MS Office Suite (Word, Excel, PowerPoint)

  • Gurgaon, India Cvent Full time

    As a Manager, you will be responsible for:Position Duties:- Manage a team of approximately 50 plus high end product support consultants in a B2Benvironment.- Manage and maintain key SLAs during US hours.- Responsible for the development and management of staff members, Tier 1 and Tier 2 levelmanagement personnel.- Recruit and groom future team members.-...


  • gurgaon, India Antara Senior Care Full time

    We are actively seeking a highly skilled, experienced, and results-driven Technical Program Manager to join our dynamic team and play a key role in overseeing and implementing technical projects. As a Technical Program Manager at Antara, you will be responsible for planning, executing, and closing complex technical projects within our e-commerce environment....


  • Gurgaon, India Antara Senior Care Full time

    We are actively seeking a highly skilled, experienced, and results-driven Technical Program Manager to join our dynamic team and play a key role in overseeing and implementing technical projects. As a Technical Program Manager at Antara, you will be responsible for planning, executing, and closing complex technical projects within our e-commerce environment....


  • Gurgaon, India Bijak Full time

    Bijak is looking for a Performance Marketing Specialist to join our team. The candidate will be responsible for managing performance marketing campaigns across various channels for diverse objectives of business.- Develop & manage acquisition campaigns across various channels including social, SEM, & display to drive revenue & increase ROI.- Optimize...


  • Gurgaon, Haryana, India Expedia Group Full time

    If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the...


  • Gurgaon, Haryana, India Expedia Group Full time

    If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the...


  • Gurgaon, India Findoc Full time

    Responsibilities:Research Report Creation:- Lead the creation of in-depth research reports to support investment decisions for PMS and AIF portfolios.- Research reports for the BUY side institutions- Conduct thorough analysis of market trends, economic indicators, and company fundamentals to generate actionable insights.Team Leadership and Hiring:- Recruit,...


  • Gurgaon, India Medanta Full time

    About MedantaOver past 10+ years, Medanta has created an unrivalled impact in delivering world class multispeciality care to patients in India. We have hospitals in Gurgaon (Delhi NCR), Lucknow, Patna, Indore & Ranchi. In addition, we have clinics in Defence Colony (South Delhi), Cybercity & Subhash Chowk (Gurgaon) and at the Delhi Airports. Medanta is...


  • Gurgaon, India Annalect India Full time

    We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other...


  • Gurgaon, India IGT Solutions Full time

    Hi Connections!!Spread a word!!IGT is #hiring for the role of #processassociate.Eligibility:Experience required- 0-4 yearsQualification- Graduate or Undergraduate freshers and experienced both can apply.Excellent communication skillsContact Person: Bhanu ShreeDate: Every week Monday to Friday (Walk-in)Time: 9:00 AM – 3:00 PM ISTVenue: Ground floor,...

  • Travel Specialist

    2 weeks ago


    Gurgaon, India IGT Solutions Full time

    IGT hiring for Travel Specialist- Excellent communication skills- Minimum 6 months experience in travel sales only- Grad/Undergrads with minimum 6 months of travel sales experience- 5 days working- 27*7 shift- Both side cabs


  • Gurgaon, India Nutrabay Full time

    What will you do?- Collaborate closely with the performance marketing team to develop creative strategies that align with a primary focus on driving Brand Search Lift, Conversions, and Revenue.- Lead ideation to execution of innovative campaign concepts that resonate with our target audiences and differentiate our brand in the marketplace.- Translate...


  • Gurgaon, India Zenus Infotech india Pvt.Ltd. Full time

    We have the Requirements of Hadoop Trainer for 10 days in roorkee location of Uttrakahnd State near Haridwar. Total participants will be 37. We will provide the Accommodation & Food to the Trainer & also Travel from their origin point to Roorkee & Back. **Job Type**: Freelance Contract length: 10 days **Salary**: ₹30,000.00 - ₹50,000.00 per...

  • Senior Group Manager

    1 month ago


    gurgaon, India WNS Full time

    Job DescriptionAbout the Role:We are seeking a seasoned and results-oriented Senior Group Manager - Transactional Quality, to lead and oversee our team of quality assurance professionals. This role is ideal for a candidate with a strong KPO (Knowledge Process Outsourcing) background and a proven track record of success in driving operational...


  • Gurgaon, India NAB Full time

    Purpose- The purpose of this role is to deliver the Technology Audits, assist in the identification of Technology Risks and to test key Technology controls.- Support the planning, execution and reporting of a small simultaneous portfolio of Audit activity as set out in the Audit Charter and the annual Audit Plan.- Define and develop appropriate Technology...


  • Gurgaon, India Talk To Crystals Full time

    Manage the supply chain business operations covering order management, customer support, logistics, procurement, and warehouse management. Spearhead daily operations including quality assurance, inventory control, procurement, space management, and logistics. Build and implement SOP's to manage workflow and day to day operations. **Requirements**: Minimum...


  • Gurgaon, India Teleperformance Full time

    Role : Scheduler Analyst - ASPECTJob Location : PAN IndiaMode : RemoteShift : 24*7Job Responsibilities :- Aspect expertise is a major requirement, with strong exposure to Shift Bids for US Geo.- At least 2-3 yrs of experience in Scheduling, with at least 1 year handling Aspect.- Excellent communication skills, and exposure to handling US clients would be a...

  • Sales Officer

    4 weeks ago


    Gurgaon, India Prama HIKVision India Pvt Ltd Full time

    Will be responsible for managing Project Sales. - Cold Calling / Customer management / Business Generation - Will be responsible for the business growth as per the vision of the company. - Identify /develop and nurture business partners through frequent visits and trainings. - Provide technical and business support to the partners. - Arranging demo at the...


  • Gurgaon, India Ichelon Consulting Group Full time

    Company DescriptionIchelon Consulting Group is a leading professional services firm led by IIT-IIM graduates. We offer a wide range of integrated advisory services to startups, established organizations, and healthcare service providers. As pioneers in healthcare digital marketing, we are dedicated to helping our clients achieve their business goals.Role...


  • Gurgaon, India Teleperformance Full time

    The Opportunity | Assistant Manager (IC role) - Executive RecruitmentIn this role, you will search, screen, and select place the right candidates for high-level positions that are key to the success of Teleperformance. You will be the starting point that will determine if they are a match, fully qualified, and passionate about the position.Your role in...