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Operations Assistant

1 month ago

india Ace Pro Services Full time

Job Title: Operations Assistant


Location : (Remote)


Company Address : 161 Hamilton Rd, London NW11 9EB, UK


Job Type : Full-Time


Number of hours per week : 37.5 hours


Working Hours : 9-5 (BST)


About Ace Pro Services Ltd :


Ace Pro Services Ltd. is a facilities management company with its headquarters in

London, UK. We offer a wide range of services tailor-made according to the clients’

requirements. With state-of-the-art software and a highly trained workforce, we are

spread across the UK, satisfying the property needs of hundreds of customers.


Job Description


Key Responsibilities:


  • Ensure 100% site adherence: Monitor staff, schedules, and budgets rigorously, promptly addressing concerns and deviations.
  • Ensure adherence to cleaning protocols, respond promptly to quality-related client concerns, and continuously improve service quality.
  • Monitor work quality through images, maintain site supplies, and ensure team compliance with company cleaning standards through regular training and supervision.
  • Maintain accurate and up-to-date site information on the system by regularly reviewing and updating data, such as staff and site details. 
  • Effectively manage client relationships by addressing their needs, handling queries about services, and providing timely information such as job completion records and images.
  • Post jobs, conduct interviews, verify legal documents, and facilitate onboarding for on-site cleaning staff.
  • Maintain transparent communication, address concerns promptly, recognize contributions, and foster a positive work culture.
  • Provide guidance, promptly report deviations, and collaborate with the legal team to address complex compliance issues, while regularly reviewing compliance policies to reflect changes in regulations and laws.
  • Gain a comprehensive understanding of both allocated manpower and budgets, promptly identifying and reporting any deviations or challenges related to adherence to the budgets.


Skills and Abilities-


  • Ability to lead and motivate teams, setting clear expectations to achieve goals.
  • Communicate effectively to facilitate collaboration.
  • Manage tasks efficiently, prioritise workloads, and ensure smooth operations.
  • Allocate resources effectively to meet deadlines and enhance productivity.
  • Adapt to changing circumstances, technologies, and industry trends.
  • Proactively identify and implement improvements.
  • Commit to meeting client needs with precision and accuracy.
  • Understand operational processes, workflow optimization, and best practices, including budgeting and quality assurance.


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