Operations Assistant

4 weeks ago

India Triple Full time

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:


  • Selectively recruiting the top 1% of industry professionals
  • Delivering in-depth training to ensure peak performance
  • Offering superior account management for seamless operations


Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring.


Job Summary

This is a virtual assistant position. We are looking for remote professionals from an Operations background who can provide invaluable administrative support to US-based businesses. This multifaceted role involves managing operational and back-office tasks. Effective communication skills are essential as you will often serve as the main point of contact, managing correspondence and addressing inquiries. You will play a pivotal role in time management by conducting research and assisting in project management tasks. Your organizational prowess, attention to detail, and adaptability will enable you to navigate a dynamic work environment, prioritizing tasks and meeting deadlines. With a proactive approach, you will anticipate needs, maintain confidentiality, and contribute to the overall operational efficiency of the organization you support.


Roles & Responsibilities

Handle Business Operations: Drive seamless business operations by overseeing and optimizing key processes, fostering cross-functional collaboration, and implementing efficiency-enhancing initiatives to achieve organizational objectives.

Administrative/Executive Assistance: Manage and maintain executives' schedules, handle emails and messages, and prepare documents, reports, and presentations.

Customer Service: Ensure customer service by implementing proactive support measures, addressing queries, and continuously enhancing the overall customer experience to drive loyalty and satisfaction.

E-commerce Assistance: Proficiently navigate and optimize online platforms, manage product listings, and streamline order fulfillment processes to enhance overall e-commerce efficiency.

CRM and Lead Management: Execute strategic customer relationship management (CRM) strategies, adeptly handling lead tracking, and nurturing to foster meaningful and enduring client relationships.

Excel and MIS Reporting: Utilize advanced Excel skills to generate insightful MIS reports, providing key stakeholders with accurate data-driven insights for informed decision-making.

Research: Conduct online research to gather relevant data and information and prepare summaries and reports to support decision-making.

Vendor Management: Manage communication, documents, and invoices; process and track orders and take care of compliance and vendor contracts.


Qualifications

Minimum 3 years of full-time corporate work experience

Strong written and verbal communication skills.

Bachelor/ Master’s degree

Proficient in Microsoft Office Suite and virtual collaboration tools.

Excellent time management and organizational abilities.

Demonstrated ability to identify and resolve issues proactively.

A team player who can collaborate effectively with colleagues at all levels.

Adaptability to changing priorities and tasks.


Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Friday

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Friday


Logistical Requirements:

Quiet and brightly illuminated work environment

Laptop with Minimum 8GB RAM, I5 8th gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone

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