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Looking for a Customer Service Representative for a financial services company in Mumbai Location.

3 months ago

mumbai, India T & A HR Solutions Full time
Posted on -April 12, 2023
Designation - Customer Service Representative Location - Mumbai Experience - 1-2 years Salary - Upto 30k PM Gender - Any Qualification - Bachelor´s degree Skills - Target Industry - financial services company

GENERAL DESCRIPTION
We are looking for a highly motivated, proactive, multitask and organized candidate with attention to details. In Bound -The applicant will handle the Calls from CS Hub of all Region, sending agents, remitters, beneficiaries & India payout agents to be answered. To assist and provide real time updates on status of transactions. Out Bound – Call beneficiaries and correspondents to ensure payouts are done immediately. Email -to be responded at the earliest, and ensure that no emails are unanswered. Provide support Ria India Locations and our principle agent head office on managing their credential (Unlock user & password reset). Ready to work on Shift.
JOB FUNCTIONS / RESPONSIBILITIES
 Attend incoming call from CS Hub of all regions, Sending agents and remitters, Beneficiary.
 Make out going call to the beneficiary & Correspondent to ensure payout are done on time.
 Provide support to Ria India locations and our principle agent head offices on managing their credential (Unlock user & Password reset.
 Work on unpaid transitions to get it paid.
 Monitoring bank deposit transaction are processed timely.
 Managing IMPS and NEFT Report received by correspondent.
 Rejected & Returned transactions to be updated, especially India IMPS & NEFT. Notify concerned to resend transactions.
 Follow up with correspondent for any unpaid transaction (Bank Deposit)
 Email to be responded at the earliest, and ensure that no emails are unanswered.
 Ensuring customer inquiries and issues are addressed timely and accurately. Also, to check if the entire process is updated into Fx Online accurately.
 Investigating and solving customer’s problems, which may be complex or long-standing that have been passed on or escalated.
 Working along with Compliance dept. on getting updates from regulators and implementing them real time, team to be updated on all important regulations.

SKILLS AND ABILITIES

A fluent level of English and Tamil, as well as any other language will be highly valued (multinational company with partners
worldwide)

Good knowledge of computer and basic knowledge of Excel.

Should have basic knowledge of India Banking system

COMPETENCIES (DICTIONARY)

Personal aptitudes: self-motivated, team player, proactive, problem solving abilities and good communication skills.