Spa Receptionist

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.Basic Function: Welcomesandgreetsall Spa gueststhatcomesto theSpa by effective usageof GOLDEN with recognition and guestname,assiststhem with Spa/Salonbookings andServices. Responsible forchecking inappointments andchecksguestout of theSpapreparing and explaining the bill.Promotes Spaand Salonretail,respondsto a wide variety of guestSparequests by accurately assessing the guest needs and requestsbyadding personal recommendations and touches to achievemaximumcustomer satisfaction whilecomplying withall Four Seasons’ policies Role and Responsibilities: General 1.Isdirectly responsiblefor theday to daykey processesin his/her area of work 2.Assistshis/her supervisor/Managerin executing theday to dayoperational requirements 3.Assumestrainingresponsibilities whenrequired;demonstratesa high degree of standards awareness; promotes teamwork and acts as role model 4.Attends all scheduled training sessions 5.Actively offers operational, employee and customer (internal and external)relatedfeedbackto management 6.Displays warmth, care and genuine enthusiasm when dealing withguests and internal customers; lives the Golden Rule Departmental Welcome and acknowledgeeach and everyguest with a smile, eyecontactand a friendly verbal greeting, using the guest’s name when possible Coordinates and performs Spa guest arrival,departureand cashiering tasksin accordance withhotel standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively up sellsTreatments,Membership,SalonServicesand Retail Products in a sensitive and personalized manner Keepinga trackof Guest/Residence/Members and outside guests Preference Database. Provides individualassistanceandaccurateinformation in an effective andtimelymanner; offers a special touch when an opportunity is presented Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up Handles unexpected situations and emergencies in a composed and intelligent manner andin accordance withhotel policies and procedures Performs any other tasks orprojects asassigned by hotel management and staff. Thank guests with genuine appreciation and provide a fond farewell. Assistsother employees to ensure proper coverage and prompt guest service. Specific Responsibilities and Tasks General 1.Adheres to the hotel's code of conduct and grooming & hygiene standards 2.Is seen as working hands-on,assistscolleagues in crunch times; Walks the talk 3.Activelyparticipatesin briefings and meetings 4.Maintainsa clean and orderly work area and promotes a safe working environment  5.Performs anyadditionalduties as assignedby Supervisors/Managers 6. Follow Company and department policies and procedures Departmental  1.Is competent in the use of the property management system; collects,retrievesand accurately updates relevant data; follows impeccable telephone etiquette 2.Ensures the work area is ready for service;assistsin supplies requisitions according to established procedures 3.Has a thorough understanding of everySalon/spatreatmentsincluding benefits, indications & contraindications. Ishighly sensitivetoguests’preferences and special requests; offers meaningful alternatives when special requests cannot be met 4.Operatesthe Spa software system for spa reservations and all other functions without mistakes 5.Reads and updates the daily log and communicates relevant information to the staff. 6.Produces all Spa/Salonreports as required by management. 7.Process all charges, balance, scan and drop receipts with accounting.  8. Strictlycomplies withhotel's cash handling policies and procedures  9.Sets up and handles gift certificates. 10.Maintains & updates the monthly reports related to business  Experience: Minimum 2 years of relevant experience in5 starhotels or resorts - preferably in Spa Knowledge of computers, cashiering, Retails will be addedadvantage.