Server Support

4 days ago

india Qtek Systems Full time

Description : At least 1 to 2 years of experience specifically working in Server L1 Sound knowledge on AD, DHCP,DNS Proxy, Zimbra Mail server ,Symantec Endpoint Server. Should working in ITIL format certification will added advantage. Excellent communication skills, should be able to speak in English language Job Responsibilities : Sound knowledge in Active directory , User Management, DNS ,DHCP and other windows server management. Sound knowledge in Proxy Management and Zimbra Mail server Management. Ensure perform WSUS Patch Management activity and Symantec Antivirus update Activity. Vender Coordination and problem resolving attitude. Problem solving Capability in IBM, HP and Dell and other vendors Servers, laptop/ desktop Hardware. Providing a Single Point of Contact (SPOC) for assistance with IT services under scope Acknowledge the tickets, resolve the issue remotely Allocate appropriate category ,Classify the tickets as per Severity and Impact Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis. Allocate the ticket to the respective support groups and track the ticket for closure Recording, tracking, and updating incident ticket information in the service desk tool. Ensure activity details are updated in the tool by the respective support groups. Route calls to the Suppliers in case of issues pertaining to Suppliers agreed in scope.

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