▷ (15h Left) Associate Manager

3 weeks ago

Noida, India HCLTech Full time
Please share resumes to

About the Role:

Service Delivery Management

Band Level: E2.1

Role: Associate Manager_Service Delivery

Reports to: Business Support Manager I or II

Location: Noida

Schedule: US Shift( Fixed Night Shift)

Role Description: We are looking for candidate with minimum of 1 yrs. service delivery management experience and overall 6-10 years expertized with advance excel vlook up; hlook up; pivot table, graphical representation through pivot table. Develop strong internal/external customer relations and networks with the purpose of driving same account growth initiatives and enhanced margin in the P&L’s performance. They are also in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress and tracking KPIs and SLA's. Service Delivery Manager’s I play a vital role in boosting customer experience by delivering top-notch quality services that meet and exceed customer demands.

Major Responsibilities:

Customer Satisfaction & Retention:

- Understand the client’s industry, business, and their critical business drivers.- Minimum of 1 Yrs. Service delivery management experience having led high quality service delivery to customer(s)- Ensure a robust governance process with all stakeholders (virtual and face to face participation in weekly/monthly meetings).- Serve as a guide of escalation procedures, incident management, and other disciplines related to service delivery.- Manage customer requests by providing realistic resolution time scales.- Contact customers when follow up on cases is required and take ownership of the case.- Handle customers’ escalations related to the service provided, if required by the account.- Provide innovative ideas to help client achieve their business goals.- Maximize account retention

Account Management:

- Monitor the correct processes are in place to ensure consistent service quality through rigorous management of change control and acceptance into service procedures in line with Service Delivery governance guidance.- Maintain high performance levels for service-related processes and implement improvement activities wherever necessary.- Ensure customer contractual targets and measurements are supported by back-to-back supplier commitments.- Ensure resources, capabilities, and capacity to meet both existing and new business demands.- Prepare timely and detailed reports on financial performance on a quarterly and annual basis.- Manage escalations and offer assistance in complex issues and design improvement strategies.- In conjunction with the Client Account Delivery Manager, ensures resources, capabilities, and capacity to meet both existing and new business demand.- Delivery Account Manager is accountable for robust contract P&L management in line with agreed Business Case and Financial Plans targets. Delivery Account Manager understand P&L mechanics and manage internal and external contributors.- Provides support to new business opportunities. Takes an active supporting role in bids and supports the transition and implementation of new business (including new service offers).

Financial Performance:

- Drive verifiable continuous improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer base.- Manage contract(s) to meet revenue and cost projections; resource allocation levels to meet contractual commitments, and work with partners to achieve TTR, and audit requirements (i.e.., OSA, 3rd party asset, etc.).- Drive financial planning of the company by analyzing its performance and risks- Contribute to P&L performance through cost control and innovation initiatives- Identify same account growth opportunities to be converted into sales prospects.- Provide support to new business opportunities. Take an active role in bids and supports the transition and implementation of new business (including new service offers).- Supporting Client Account Delivery Managers by developing account plans and service strategies with customers in order to drive enhanced margin and P&L performance.

ADHOC:

- Provide accurate, timely, and professional reports to management for historical analysis, current status, and forecasting purposes.- Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested.

Min/Preferred Education and Professional Level:

- Minimum 4 Yr. degree -BS/BA or 3 to 5 years of work experience or equivalent Military.- Preferred Lean Six Sigma Yellow Belt Certification, Qwik solver or Equivalent education.- Preferred LSS Green Belt Certification

Additional Skills Required:

Skill Description:

- Proficiency Level Languages English Test 85% +- Microsoft Office MS Excel (VLookup, H Lookup) 85%

  • Data Management and Analysis Services Associate III

    2 months ago

    Noida, India Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Data Management and Analysis Services Associate IV

    4 weeks ago

    Noida, India Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • (15h Left) Senior Strategy Associate

    3 weeks ago

    Noida, India Attero Full time

    Job Summary: We are seeking an experienced and dynamic Corporate Relations Manager to lead our government affairs and corporate relations efforts. The ideal candidate will be responsible for developing and maintaining relationships with policymakers, trade associations, and critical stakeholders to support and further our business goals. This role involves...

  • Finance Associate

    2 weeks ago

    Noida, India Biz2Credit Full time

    About Us:Founded in 2007, Biz2Credit is rated as the Number 1 small business financing resource in the U.S. by Entrepreneur Magazine. To date, we've facilitated more than $8 billion in small business funding.Biz2Credit, an all-in-one financing solution for entrepreneurs to get small business funding with fast approval process. Explore the best small business...

  • Business News Anchor with Expertise

    5 days ago

    Noida, Uttar Pradesh, India Associate Broadcasting Company Private Limited Full time

    About the CompanyAssociate Broadcasting Company Private Limited is a leading media house that delivers high-quality business news to its audience. We are seeking an experienced and charismatic Finance News Anchor/Producer.About the RoleWe are looking for someone who can deliver financial news with authority, accuracy, and a compelling on-air presence. The...

  • Service Management Specialist

    3 weeks ago

    Noida, India Tata Consultancy Services Full time

    1. Total Years of Experience as Incident Manager: - 8 to 10 years2. Certification: - At least ITIL Foundation V3 or V43. Roles & Responsibilities: -- Keep technical teams informed about their Incidents’ status at agreed intervals.- Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)- Assign...

  • [15h Left] Mobile Application Developer

    3 weeks ago

    Noida, India Astrotalk Full time

    About Astrotalk :Hey! We are building the coolest astrology brand. We help people connect with genuine astrologers so that they can make informed decisions in life, thereby reducing mental stress. We spread positivity in the world by letting people know their full potential.We are the world's largest astrology brand by revenue and have served more than 30...

  • Professor [15h Left]

    7 days ago

    Noida, India GL Bajaj Institute of Technology and Management Full time

    ABOUT JOBA. Designation: Professor for subject specialization IT / Computer Science.B. Job Purpose & Role: To teach, research and serve the School of Computing for academic, institutional & student’s growth & development.C. Knowledge- To have strong command on subject knowledge – core & new age Computer Science subjects.- Have an ability to stay abreast...

  • Senior Supervisor, Benefits Administration Services

    6 months ago

    Noida, India Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Management Trainee

    1 month ago

    noida, India Loom Solar Pvt. Ltd. Full time

    Job DescriptionJob PurposeHelp to organization in creating business strategy, process implementations, business development and collaborations.Experience           :                 Freshers,Job Type                :                 Full Time JobsPackage                 :...

  • Business Operations Analyst II

    4 weeks ago

    Noida, India Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Senior Benefits Administration Services Analyst

    4 months ago

    Noida, India Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Technical Business Analysis Engineer III

    6 months ago

    Noida, India Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • IT Operations Manager

    2 weeks ago

    Noida, Uttar Pradesh, India exl Full time

    We are seeking a highly skilled and experienced IT Operations Manager to join our team at EXL. This is an exciting opportunity for someone with a strong background in managing complex IT systems, leading teams, and driving business growth.Job SummaryAs an IT Operations Manager, you will be responsible for overseeing the day-to-day operations of our IT...

  • Billing Executive

    8 months ago

    Noida, India Hotelogix India Private Limited Full time

    · Follow up on all receivable balances· Prepare monthly billing reports for the management· Coordinate with Accounting on accounts receivable· Maintain coordination with customer collections processes, collaborate with sales and team so as to ensure smooth collections from client· Ensure that payment received for all services is allocated properly·...

  • Sr. HR Executive

    2 months ago

    Noida, India PageTraffic Full time

    We are looking for a Senior HR Executive to manage our company’s recruiting, learning and development, and employee performance programs. HR Executive responsibilities include creating referral programs, updating HR policies, and overseeing our hiring processes.  Responsibilities:Performing recruitment & generalist activitiesCalling and screening...

  • ▷ (3 Days Left) Senior Associate

    3 days ago

    Noida, India A visa experts Full time

    Company Descriptionwe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Senior Associate at A visa experts in Noida. As a Senior Associate, you will be responsible for day-to-day tasks related to the role.- Leadership- Senior associates may manage teams, create timelines, and demonstrate leadership abilities.-...

  • Data Intelligence Specialist

    4 weeks ago

    Noida, Uttar Pradesh, India Genpact Full time

    **About Genpact**Genpact (NYSE: G) is a global leader in professional services and solutions delivery. We drive business outcomes for clients through our unique blend of industry expertise, digital capabilities, and agile methodologies.Our team of 125,000+ professionals across 30+ countries is passionate about delivering results that shape the future....

  • Sustainability Innovations Specialist

    1 week ago

    Noida, Uttar Pradesh, India Attero Full time

    About AtteroAttero is a leading organization dedicated to integrating sustainable practices across its operations and initiatives. As a Senior Associate – Sustainability Specialist, you will play a key role in supporting this mission.Job DescriptionWe are seeking an experienced Sustainability Innovations Specialist to join our team. This role will focus on...

  • Software Engineering Lead

    4 weeks ago

    Noida, Uttar Pradesh, India Brightly Software India Private Limited Full time

    Job Summary Brightly Software India Private Limited seeks a skilled Senior Software Engineer to join our team. As a key member of our engineering practice, you will design, implement, and deliver highly ambitious products and integrations. The ideal candidate will possess strong technical skills, excellent communication skills, and experience working in...