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Inbound Team Lead
2 months ago
Job Description:
Inbound Team Lead JDWe are looking for a qualified team leader with minimum one year of experience to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members daily for team size of 16.As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.Ultimately, you should lead by setting a good example and engage the team to achieve goals.Responsibilities Create an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team members’ feedback and resolve any issues or conflictsRecognize high performance and reward accomplishmentsEncourage creativity and risk-takingSuggest and organize team building activities Requirements and skills Proven work experience as a team leader or supervisorIn-depth knowledge of performance metricsGood PC skills, especially MS ExcelExcellent communication and leadership skills ● Organizational and time-management skills ● Decision-making skills.Ensure to track , measure , report , and evaluate vendor performance.Team Management - Shrinkage , Attrition , RAG .
