BPO Call center Trainer
3 weeks ago
- Design and conduct training programs for new and existing call center staff
- Assess training needs and develop training materials
- Provide coaching and support to call center agents to improve performance
- Monitor and evaluate trainee performance and learning progress
- Collaborate with management to identify training needs and performance gaps
- Assist in the onboarding process for new call center employees
- Update training materials and methods based on feedback and performance data
- Develop and implement training strategies to enhance customer service skills
- Provide feedback on training program effectiveness and make improvements
- Conduct regular performance evaluations and provide constructive feedback to employees
Required Qualifications:
- Bachelors degree in a related field or equivalent work experience
- Proven experience in a BPO call center environment
- Previous experience in a training or coaching role
- Excellent communication and interpersonal skills
- Strong understanding of customer service principles
- Ability to assess training needs and adapt training programs accordingly
- Demonstrated ability to provide constructive feedback and support to employees
- Proficient in using training tools and platforms
- Ability to work effectively in a fastpaced and dynamic environment
- Strong problemsolving and decisionmaking abilities
- Ability to analyze and interpret performance data
training needs assessment,decision-making,insurance background,training,customer service,performance data analysis,customer service principles,bpo,training programs,coaching,problem-solving,interpersonal skills,communication,customer,training tools,feedback
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