International BPO Trainer

4 weeks ago

Hyderabad, Telangana, India Nexgenhiringexperts Full time

Job Title: International BPO Trainer
Location: Hyderabad (Work from Office)
Compensation: Up to 8 LPA
Transport: 2-way transport provided

Job Summary

Nexgenhiringexperts is seeking an experienced Trainer with a strong background in international BPO environments. The ideal candidate will have over 8 years of relevant experience in product and process training, including soft skills. This role involves delivering training for customer support teams, particularly in chat processes and banking services, focusing on credit and debit card transactions, fraud management, and disputes.

Key Responsibilities
  • Training Delivery: Conduct product and process training with emphasis on soft skills and customer interaction.
  • Chat Process Expertise: Train teams on handling multiple chat formats, such as dual, live, and multi-chat.
  • Banking Sector Focus: Provide training on banking products, particularly credit/debit card services, including transaction management, fraud detection, and dispute resolution.
  • Content Creation: Develop and maintain training materials, including PowerPoint presentations and other learning aids.
  • On-the-Job Training (OJT): Implement and manage OJT programs, evaluating their effectiveness and making improvements where necessary.
  • Performance Evaluation: Monitor training results, including key performance indicators (KPIs), to ensure training meets business standards.
  • Curriculum Development: Continuously update training materials to reflect changes in products, processes, and industry best practices.
  • Evaluation and Feedback: Conduct Pre- and Post-Knowledge Tests (PKT), track performance, and provide feedback to trainees.
Qualifications
  • Experience: Minimum of 8 years working in an international BPO environment, with a focus on product and process training.
  • Banking Knowledge: Familiarity with credit/debit card services, including transactions, payments, and fraud management.
  • Communication: Excellent communication skills, both written and verbal.
  • Chat Support: Experience in training teams to handle dual, live, and multi-chat systems.
  • Training Techniques: Proficiency in Training Needs Identification (TNI), Training Needs Analysis (TNA), and On-the-Job Training (OJT).
  • Technology Skills: Strong proficiency in creating training content using Microsoft PowerPoint.
Additional Information
  • This is a full-time, in-office position based in Hyderabad.
  • Candidates must have continuous experience with no gaps in their professional history.

  • International BPO Trainer

    4 weeks ago

    Hyderabad, Telangana, India Nexgenhiringexperts Full time

    Job Title: Trainer International BPOWe are seeking an experienced Trainer with a strong background in international BPO environments. The ideal candidate will have over 8 years of relevant experience in product and process training including soft skills. This role involves delivering training for customer support teams particularly in chat processes and...

  • International BPO Trainer

    4 weeks ago

    Hyderabad, Telangana, India Nexgenhiringexperts Full time

    Job Title: International BPO TrainerJob SummaryWe are seeking an experienced Trainer with a strong background in international BPO environments. The ideal candidate will have over 8 years of relevant experience in product and process training, including soft skills. This role involves delivering training for customer support teams, particularly in chat...

  • International BPO Trainer

    4 weeks ago

    Hyderabad, Telangana, India Nexgenhiringexperts Full time

    Job Title: International BPO TrainerLocation: Hyderabad (Work from Office)Compensation: Up to 8 LPATransport: 2-way transport provided Job Summary Nexgenhiringexperts is seeking an experienced Trainer with a strong background in international BPO environments. The ideal candidate will have over 8 years of relevant experience in product and process training,...

  • International BPO Trainer

    3 weeks ago

    Hyderabad, Telangana, India Nexgenhiringexperts Full time

    About the RoleAt Nexgen Hiring Experts, we are seeking an experienced Trainer to join our team in Hyderabad. As a Trainer, you will play a crucial role in delivering product and process training to our customer support teams, particularly in chat processes and banking services.Key Responsibilities:Develop and implement training programs for customer support...

  • Customer Service Trainer BPO

    1 month ago

    Hyderabad, Telangana, India AviinTech Business Solutions Full time

    Job Title: BPO Call Center TrainerAt AviinTech Business Solutions, we are seeking a highly skilled and experienced BPO Call Center Trainer to join our team. As a BPO Call Center Trainer, you will play a crucial role in the training and development of our call center representatives.Key Responsibilities:Design and deliver training programs for new and...

  • Senior Training Specialist International BPO

    3 weeks ago

    Hyderabad, Telangana, India Nexgenhiringexperts Full time

    {"h3": "Job Title: Senior Trainer International BPO", "ul": [{"li": "Deliver product and process training to customer support teams with a focus on soft skills and customer interaction."}, {"li": "Train teams on handling multiple chat formats, including dual live and multichat, to improve customer service."}, {"li": "Develop and maintain training materials,...

  • International BPO Training Professional

    2 weeks ago

    Hyderabad, Telangana, India Nexgenhiringexperts Full time

    Job Title: Trainer International BPOLocation: Hyderabad Office (Work From Office)Compensation: Up to 8 LPATransport: 2-way transport providedJob SummaryWe are seeking an experienced Trainer with a strong background in international BPO environments, who has over 8 years of relevant experience in product and process training, including soft skills. The ideal...

  • International BPO Training Specialist

    2 weeks ago

    Hyderabad, Telangana, India Nexgenhiringexperts Full time

    Job SummaryWe are seeking an experienced Trainer with a strong background in international BPO environments. The ideal candidate will have over 8 years of relevant experience in product and process training, including soft skills.Key ResponsibilitiesTraining Delivery: Conduct product and process training with emphasis on soft skills and customer...

  • BPO Call Center Training Specialist

    4 weeks ago

    Hyderabad, Telangana, India AviinTech Business Solutions Full time

    Job Summary:AviinTech Business Solutions is seeking a highly skilled BPO Call Center Trainer to join our team. The ideal candidate will have a strong background in training and development, with experience in a call center environment.Key Responsibilities:Design and deliver training programs for call center staff, ensuring they have the necessary skills and...

  • Customer Service Trainer

    4 weeks ago

    Hyderabad, Telangana, India AviinTech Business Solutions Full time

    Job Title: Customer Service TrainerJob Summary: We are seeking a highly skilled Customer Service Trainer to join our team at AviinTech Business Solutions. As a Customer Service Trainer, you will play a crucial role in the training and development of call center representatives.Key Responsibilities:Design and conduct training programs for new and existing...

  • Tax Trainer

    1 month ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    About the RoleWe are seeking a highly skilled Tax Trainer to join our team at Thomson Reuters ONESOURCE University.In this role, you will be responsible for delivering training to clients on Thomson Reuters ONESOURCE Corporate Tax and related tax technology software solutions.You will work closely with clients and internal teams to identify training needs...

  • Product Process Trainer II

    3 weeks ago

    Hyderabad, Telangana, India Jobs for Humanity Full time

    Job Title: Product Process Trainer IIAbout the Role: We are seeking an experienced Product Process Trainer II to join our team at FIS. As a key member of our training team, you will be responsible for delivering high-quality training programs to our clients and internal stakeholders.Key Responsibilities:Conduct training needs assessments to understand the...

  • Technical Trainer, Tax Compliance Specialist

    3 weeks ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    About the RoleThis is an exciting opportunity to join our team as a Technical Trainer in the Statutory Reporting department at Thomson Reuters. As a Technical Trainer, you will be responsible for delivering training sessions focused on Thomson Reuters ONESOURCE Statutory Reporting and related tax technology software applications.Lead training sessions for...

  • International Voice Associate

    3 weeks ago

    Hyderabad, Telangana, India FRUGE IT SERVICES Full time

    Job TitleSr International Voice AssociateCompany OverviewFRUGE IT SERVICES is a leading consultancy recruitment agency specializing in providing expert advice, analysis, and solutions to clients in various industries. With 201-500 employees, the company's headquarters is based in Hyderabad, focusing on Human Resource services. We are a forward-thinking...

  • Technical Trainer, Statutory Reporting Specialist

    1 month ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    About the RoleWe are seeking a highly skilled Technical Trainer to join our global team in India. As a Technical Trainer, you will play a key role in delivering training to clients of ONESOURCE Statutory Reporting and related tax technology software solutions.Key ResponsibilitiesLead training sessions focused on Thomson Reuters ONESOURCE Statutory Reporting...

  • Technical Trainer, Corporate Tax Specialist

    3 weeks ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    About the RoleAs a Technical Trainer, you will lead training sessions focused on Thomson Reuters ONESOURCE Corporate Tax and related tax technology software applications. You will work with clients and internal Subject Matter Experts to identify training needs and delivery methods, and collaborate with product SMEs to create and improve training...

  • Expert Frontend Trainer

    4 weeks ago

    Hyderabad, Telangana, India Backbase Full time

    Job Title: Technical TrainerThis is a unique opportunity for a seasoned Technical Trainer to join Backbase. As a key member of our team, you will be responsible for delivering high-quality technical training programs to our employees. Your expertise in frontend development, particularly with Angular, will enable you to create engaging and informative...

  • Principal Trainer

    4 weeks ago

    Hyderabad, Telangana, India Backbase Full time

    About this roleThe Job in shortTake the lead in our cutting-edge Bootcamp program, with responsibility for the definition and delivery of the content roadmap (new and updated content), ownership and execution of the program (relationship management, course scheduling and delivery), day to day management and support of the Bootcamp Delivery Team (mentoring,...

  • Taxation Compliance Trainer

    3 weeks ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    About the RoleAs a Technical Trainer, you will be responsible for delivering training sessions on Thomson Reuters ONESOURCE Statutory Reporting and related tax technology software applications.Lead training sessions for customers on the Thomson Reuters ONESOURCE Statutory Reporting softwareConduct workshops and classes for customers and partnersDeliver...

  • Snr International Voice Associate

    4 weeks ago

    Hyderabad, Telangana, India FRUGE IT SERVICES Full time

    Company OverviewFRUGE IT SERVICES is a consultancy recruitment agency specializing in providing expert advice, analysis, and solutions to clients in various industries. With employees, the company's headquarters is based in Hyderabad, focusing on Human Resource services. Job OverviewAs a Sr International Voice Associate at FRUGE IT SERVICES, you will be part...