Customer service manager
19 hours ago
About Us TLC Digi Tech(P) Ltd is a tech product and services companyproviding end to end digitalsolutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporateoffice in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single- window solution for our customers. Our technology stack includes: CRM built on Salesforce and Heroku End-to-end integration managedvia Mule Soft Mobile applications developed on the Ionic hybrid platform Omni-channel contact centres integrated with voice, chat, Whats App, Facebook Messenger, email, social, web, and SMS TLC ensurescompliance and statutory audits through Big Four globalaccounting firms and adheres to the highest standards of information securitywith ISO 27001, ISO 27701 and SOC2 certifications. We are proud membersof CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leadingindustry bodies. For more information, please visit Job Title – Manager Customer Experience Experience – 10 years+ Job Location– Delhi NCR, Manesar Job Summary: The position is responsible for the leadership of Customer Operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership. Key Responsibilities: Create and present business reviews to the Client and internal leadership on weekly / monthly basis. Generate additional process insights, RCAs and Action Plans to improve customer experience. scaling end-to-end customer support operation and leading digital transformation initiatives. Implementing innovative CX solutions, Customer advocacy, delight & centricity building, Process re-engineering, Automation, Grievance Handling and Customer-Centric Strategies. operations, leading digital transformation initiatives. Led core Customer Experience teams across voice, chat, email, backend. Applied strong analytical acumen to interpret performance dashboards, identify root causes, generate data-driven action plans. In depth knowledge of diverse business functions & operations best practices (Voice, Chat, Email, Back office, Training, Quality, Resourcing, Customer Service, Sales etc.) Prepare and conduct effective and timely weekly, monthly & Quarterly Business Reviews Should have deep knowledge and understanding of the BPO/Contact Centre operations. Excellent communication (written and verbal) and interpersonal skills.
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Customer Service Manager
6 days ago
Manesar, India TLC DigiTech Pvt. Ltd. Full timeAbout UsTLC DigiTech(P) Ltd is a tech product and services companyproviding end to end digitalsolutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our...
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Customer Service Manager
6 days ago
Manesar, India TLC DigiTech Pvt. Ltd. Full timeAbout Us TLC DigiTech(P) Ltd is a tech product and services companyproviding end to end digitalsolutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With...
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Customer Service Manager
6 days ago
Manesar, India TLC DigiTech Pvt. Ltd. Full timeAbout UsTLC DigiTech(P) Ltd is a tech product and services companyproviding end to end digitalsolutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our...
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Customer Service Executive
4 days ago
Manesar, India Lords automotive pvt ltd Full time**Role Overview**: The Customer Service Executive will be responsible for addressing customer queries, handling complaints, and providing support to ensure customer satisfaction. The role requires close coordination with production, service, and technical teams to deliver timely and effective solutions. - Register, track, and resolve customer complaints...
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Customer Service Manager
2 days ago
Manesar, India TLC DigiTech Pvt. Ltd. Full timeAbout Us TLC DigiTech(P) Ltd is a tech product and services companyproviding end to end digitalsolutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Our integrated teams — spanning Design, Technology, Digital, Support,Contact Centres, and Club Ambassadors —...
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Customer Service Admin
2 weeks ago
Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full timeDescription - Responsible for interfacing with customers, logistics, manufacturing, and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assist Agilent trade customers and internal customers in product/service order fulfillment processes, and customer service requests such as...
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Customer Service Admin
9 hours ago
Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full timeResponsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end...
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Customer Service Admin
2 weeks ago
Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full timeResponsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end...
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Sales Coordinator
4 days ago
Manesar, India First Choice Consultant Service Full time**Profile: Sales Coordinator (Male/Female)** **Location: Manesar, Haryana** **Experience: 1-3 Years Salary: 20K - 25K** **JOB RESPONSIBILITIES OF SALES COORDINATION** 1. Handling customer inquiries received through any source and submitting offers through software. 2. Handling orders received by customers and checking the orders have the correct terms &...
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Customer Service, Credit
2 weeks ago
Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full time**Please update the job description below to include details about your specific role.** Provides processing, analysis and interpretation of customers’ financial data to ensure the proper valuation of risk and the establishment of appropriate credit limits. Responsible for implementation of credit organization programs within a geography for assigned...
