Team Lead

4 weeks ago


Delhi, India Home Credit India Full time

Objective The purpose of the job is to supervise the tele-sales team, define, monitor and ensure consistent delivery of sales target and drive process improvement initiatives. The incumbent will be responsible for the management of overall business operations & coordinate with variousdepartments and teams to ensure delivery of business goals. Roles and Responsibilities Developing team members for higher productivity, drive sales and performance Doing real time analysis & providing regular feedback. Constantly monitor & review performance metrics for achievement of objective. Bridge with IT/HR/ Training/Quality. Identify relevant training needs of agents & ensure effective implementation. Workload management of the team to ensure the agreed throughput are achieved as per plan. Monitor the team quality and ensure that Quality target is met. To liaise with respective work center for resolution of complaints Daily update/Monitor dashboards Training the team on product/Process Work with AM/Managers on driving process improvement projects and regularly participate in the same Tracking the attendance of the team Track and provide feedback to the team members on their KRAs & Performance Follow and drive HR policies effectively in the team by maintaining transparency on the same" . Must Have Skills Graduate, with minimum 4-8 years of experience. Proven track record of managing Outbound telesales centers 2+ years of team handling experience Demonstrated ability to effectively manage employee Ability to drive improvement agenda as well as create best practice sharing culture Should be able to coordinate with other department efficiently to resolve queries. Drive Team for Higher productivity Must be good in Planning and execution and able to manage large volumes Excellent Communication and presentation skills Supervisory skills: ability to coach, mentor and inspire Result orientation: ability to set and review targets Open to travel for official purpose .


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