Account Manager

About the Role

We are seeking a proactive and relationship-driven Account Manager to join our team at Subcontractor Hub. In this role, you will be responsible for ensuring the success, satisfaction, and retention of our B2B customers. From onboarding and support to identifying growth opportunities, you will serve as the strategic partner for assigned accounts and work cross-functionally to deliver a seamless and value-driven customer experience.

Key Responsibilities

Client Acquisition & Sales Development

• Identify and qualify potential B2B clients through email outreach, cold calls, LinkedIn, and other prospecting tools.
• Conduct discovery conversations to understand client needs and present tailored solutions.
• Manage inbound and transferred leads efficiently, ensuring high conversion rates.
• Maintain accurate, up-to-date records in CRM systems to ensure team alignment and pipeline visibility.
• Apply industry knowledge, especially in solar and BPO domains, to establish trust and relevance.

Account Management & Customer Success

• Act as the primary point of contact for assigned accounts, fostering long-term relationships built on trust and value.
• Ensure timely issue resolution and continuously monitor client satisfaction.
• Align client goals with Subcontractor Hubs product offerings, ensuring value realization.

Client Retention & Growth

• Drive retention through regular engagement, strategic guidance, and customer advocacy.
• Identify upsell and cross-sell opportunities based on customer needs and business potential.
• Monitor account health and proactively mitigate risks of churn through early interventions.

Onboarding & Support

• Lead the onboarding process for new clients, ensuring a smooth and comprehensive experience.
• Deliver product training and guidance to help clients achieve optimal results.
• Conduct periodic check-ins to assess progress, gather feedback, and refine strategies.

Cross-Functional Collaboration

• Work with the sales team to ensure a seamless handoff from prospect to active client.
• Partner with the product team to channel customer feedback and prioritize feature enhancements.
• Collaborate with marketing to capture success stories and promote customer wins.

Reporting & Insights

• Track and analyse key account metrics such as NPS, churn rate, revenue growth, and product usage.
• Leverage data to identify trends and provide actionable insights to internal teams.
• Prepare regular reports and contribute to strategic planning discussions.

Qualifications

• Minimum 2 years of experience in account management, customer success or B2B Sales.
• Exceptional communication and interpersonal skills, with a passion for building strong client relationships.
• International client experience is a must.
• Proven track record of improving customer satisfaction and driving account growth.
• Strong organizational and problem-solving skills with a customer-first mindset.
• Proficiency in CRM tools (e.g., HubSpot, Salesforce) and other client engagement platforms.
• Experience in the solar and construction industry is a plus.

Why Join Us?

Subcontractor Hub is redefining how subcontractors and businesses collaborate. Join a fast-growing SaaS company where your contribution directly impacts client success and company growth. We value innovation, collaboration, and a customer-obsessed mindset.