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Associate Director of Operations

2 months ago

Aligarh, India Rupicard Full time
Company Overview
Rupicard is a VC-funded fintech startup based in Bengaluru that aims to democratize access to credit cards and design a credit card tailored for Bharat. We strive to make credit cards accessible to all, transcending geographical constraints and financial backgrounds. We actively support users in building and improving their credit scores, contributing to their holistic financial well-being.
Job Overview:
We seek an experienced and dynamic Associate Director - Operations to drive business expansion and increase revenue across our organization. This role involves planning and leading teams to grow the business, driving large-scale revenue and profit gains, and improving organizational productivity and performance. The ideal candidate will set up budgets, manage overall targets for individuals and teams, and track performance data and customer satisfaction surveys.
Key Responsibilities:
-- Team Building and Management:
Hire, train, and lead a large team handling multiple Key Result Areas (KRAs).
Develop and implement training and coaching processes to ensure team effectiveness.
Foster a collaborative and high-performance team environment.
-- Business Growth and Revenue Management:
Drive large-scale revenue and profit gains while improving organizational productivity and performance.
Plan and lead teams to grow the business.
Set up budgets and manage overall targets for individuals and teams.
Track performance data and customer satisfaction surveys.
-- Performance Tracking & Metrics:
Create and monitor performance metrics, including targets, call productivity, First Response Time (FRT), Customer Satisfaction (CSAT), talk time, and agent availability.
Analyze performance data to identify areas for improvement and implement necessary changes.
-- Strategic Planning and Execution:
Create and execute strategic plans to drive business growth and achieve organizational goals.
Utilize strong analytical and problem-solving skills to address business challenges and opportunities.
Ensure effective communication and coordination across teams and departments.
Qualifications:
Proven experience in managing a team of 100+ members.
4+ years of experience in leading teams.
Strong leadership and team management skills.
Excellent planning and organizational abilities.
They have demonstrated the ability to drive revenue and profit gains.
Strong analytical and problem-solving skills.
Effective communication and coordination skills.
Why Join Us:
Opportunity to work closely with the founder and shape the organization's future.
Collaborative and dynamic work environment.
Competitive salary and benefits package.
Career growth and professional development opportunities.