Job opening for the Customer Support for Bangalore location
4 weeks ago
Answer customer emails regarding product issues, order processing, invoicing service and generalclient concerns.Analyze active application files on a regular basis and recommend solutions to speed up the process.Responsible for a high level of professionalism with clients and working to establish a positive rapportwith every client.Update customer information in the customer service database during and after each call.Work with the management team to stay updated on product information and be informed of anychanges in customer policies.Complete applications in a timely manner.Answer calls professionally to provide information about products and services.Keep records of customer interactions and transactions, recording details of inquiries.Follow up to ensure that appropriate actions were taken on customers’ requests.Refer unresolved customer grievances or special requests to designated departments for furtherinvestigation.
RequirementsBachelor’s degree in any related fieldMinimum of 1 + years of relevant work experienceExcellent customer service and organizational skillsExcellent knowledge of Emails in MS Office using Outlook, advanced excel.Good communication skills and fluency in English is also desired.Ability to listen and active problem-solving skillsWith excellent written and verbal communication skillsAbility to work in an organized and timely way.#customersupport #customerservice #customercare #customercareinbangalore #bangalorejob #jobinhalasuru #job #jobs
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