Telecom Order Specialist

2 weeks ago


bangalore, India Selections HR Services Private Limited Full time

Position: Telecom Order Specialist


Experience: 4 To 11 Yrs


Job Description:


The Telecom Order Specialist is responsible for the daily operational management of telecommunications services, including project coordination of customer orders, billing and trouble ticket resolution, and managing and resolving fallout in specialty areas such as circuit provisioning and network builds.


Principal Duties and Responsibilities:


- Coordinate customer New Orders, MAC Orders, Move Orders, Complex Orders, and Disconnect Orders for voice and data circuits.

- Resolve billing and trouble tickets, escalate and monitor outages, and project manage all orders through completion.

- Manage and prioritize assigned TDM and Ethernet savings projects.

- Coordinate customer moves, adds, changes, and disconnect orders.

- Manage and resolve fallout in specialty areas such as circuit provisioning and network builds.

- Review telecom order packages, submit to carriers, and manage projects through installation.

- Ensure completeness of documentation and customer information provided by various stakeholders.

- Handle legacy telco products including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex.

- Manage and order SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies.

- Implement projects to local and IXC Telcos and other global telecommunications companies.

- Understand, analyze, and explain Telco USOCs (Universal Service Order Codes) on CSRs.

- Build inventory records in CRM utilizing CSRs.

- Coordinate CPE delivery and managed services activation.

- Support internal and offshore provisioning on related orders.

- Coordinate interdepartmental activities to ensure on-time completion of projects.


Requirements:


- Bachelor's degree in a related field of study.

- Relevant experience in telecom operations within a telecommunications company.

- Knowledge of ServiceNow tool and processes.

- Excellent customer service and interpersonal skills.

- Project management skills, including planning, issue resolution, and relationship maintenance.

- Strong people skills and ability to work well with cross-functional teams.

- Strong verbal and written communication skills.

- Excellent time management and analytic skills.

- Advanced skills in MS Office including Excel and CRM.

- Ability to work under pressure and multitask.

- Proactive, self-motivated, and determined attitude.

- Customer-focused with an eagerness to engage when issues are encountered.



  • bangalore, India Waters Corporation Full time

    Overview Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for an Order Operations Specialist to support Instrument Centre of Excellence (COE) team. This position's primary responsibility is to manage all orders to cash processes covering Waters business for instruments. The role will...

  • EOC/ECM Developer

    1 month ago


    Bangalore, India Optivalue tek consulting Full time

    Position : EOC/ECM Developer with telecom domainExp : 5+yearsLocation : BangaloreNP : immediate- 30 days only- 5 years of experience in Telecom Order Management Domain/Concept Wave.- Experience as EOC/ECM developer required, version 16.- Must have solid understanding on one/both of the systems: EOC (Ericsson Order Care) or/and ECM (Ericsson Catalog...


  • bangalore, India Chronos Consulting Full time

    Job Description Requirements1) Bachelor of Engineering/Bachelor of Technology is a must2) 8-10 yrs presales experience in Asia working for a telecom software company3) Proven experience with Mobile & Fixed data, IP technologies – working on major telecom platforms a must4) Solid knowledge of Packet Core, Circuit Core & Radio Access Network...

  • Manager, Retail

    1 month ago


    bangalore, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...


  • bangalore, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...


  • bangalore, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...


  • bangalore, India Bosch Full time

    Job Description MS/PJ-SMP-SDS plays an vital role of System Integrator for Advanced Meter Infrastructure in Smart Metering Projects working with public sector units, handling components of Integrated system of Smart Meters, Communication Networks Head End System and Meter Data Management systems that enables two-way communication between utilities...


  • Bangalore,Hyderabad,Chennai,Pune, India Edge India Full time

    Telecom Billing Development- Revenue Assurance The Job :Roles & Responsibilities :- Development/implementation experience in Revenue Assurance products like Subex Hypersense, ROC RA, ROC FM, Mobileum (WeDo) RAID, Amdocs (Cvidya) Money Map, Fraud View etc. - Engage in all phases of Agile sprint which includes planning, requirement gathering and analysis,...


  • Bangalore/Hyderabad/Chennai/Pune, IN Edge India Full time

    Telecom Billing Development- Revenue AssuranceThe Job :Roles & Responsibilities :- Development/implementation experience in Revenue Assurance products like Subex Hypersense, ROC RA, ROC FM, Mobileum (WeDo) RAID, Amdocs (Cvidya) Money Map, Fraud View etc. - Engage in all phases of Agile sprint which includes planning, requirement gathering and analysis,...


  • bangalore, India TD SYNNEX Full time

    Job Purpose:   The Order Processing Coordinator is a primary point-of-contact for Sales Teams, Country Operations Lead, Finance and Logistics. This position is mainly focused on the processing of Sales Order requests from Sales team for various vendors or processing PO requests from the Sales Order team and releasing the PO to various vendors. ...


  • bangalore, India ALTEN India Full time

    Job Title: Talent Acquisition Specialist (Immediate Joiner)Experience Level: 4 to 8 years.Location: Bangalore, IndiaAbout Company:ALTEN India is a wholly owned subsidiary of the ALTEN Group providing engineering, technology and digital transformation services.We acknowledge superiority in offering solutions to various industry verticals such as aerospace,...

  • Technology Specialist

    2 weeks ago


    bangalore, India Orange Business Services Full time

    about the role As a  Technology Specialist  focused on Customer Experience (CX), you play a pivotal role in driving the adoption and success of Orange CX solutions. Your expertise lies in understanding and promoting technology solutions related to Voice, CPaaS (Communication Platforms as a Service), Contact Center, and next-generation AI. As...

  • Solution Designer

    7 hours ago


    bangalore, India Rakuten India Full time

    About Rakuten: Rakuten India is the Development Centre and key technology hub of the Rakuten Group, Inc. We enable our businesses with our depth of knowledge in multiple streams of technology such as Mobile and Web Development, Web Analytics, Platform Development, Backend Engineering, Data Science, Machine Learning, Artificial Intelligence and much more....


  • bangalore, India SAP Full time

    What you’ll do As a SAP BRIM - Mediation Zone specialist, you will have the opportunity to be part of an agile team that will: Establish a trusted partnership with our internal business and technical counterparts and act as “ONE TEAM” from portfolio to delivery and then operation. Drive continuous improvement of IT Solution and Service...


  • bangalore, India Aryaka Full time

    Description Sales Operations Specialist JD Bird’s eye view of your role – The Sales Operations Specialist II works closely with the Sales team and Sales management, as well as key stakeholders Finance, Legal, and IT. The primary responsibility of this position is ensuring we are processing new orders and ensuring order revenue is...

  • Senior Technical Lead

    1 month ago


    Pune,Jaipur,Bangalore,Hyderabad,Mumbai,Navi Mumbai,Warangal,Mysore,Kolkata,Chennai,Ahmedabad,Surat, India ATech Full time

    Role: Senior Technical LeadJob description :- Ready to work in 24-7 Work environment, manage NoC operations and incidents.- Perform second level troubleshooting using tools and utilities to resolve network related issues.- Heath Check and Maintenance Operations on in scope network elements and infrastructure- Severity 1 to 4 Incident triage, support,...

  • Senior Technical Lead

    4 weeks ago


    Pune/Jaipur/Bangalore/Hyderabad/Mumbai/Navi Mumbai/Warangal/Mysore/Kolkata/Chennai/Ahmedabad/Surat, IN ATech Full time

    Role: Senior Technical LeadJob description :- Ready to work in 24-7 Work environment, manage NoC operations and incidents.- Perform second level troubleshooting using tools and utilities to resolve network related issues.- Heath Check and Maintenance Operations on in scope network elements and infrastructure- Severity 1 to 4 Incident triage, support,...


  • bangalore, India Jabra Full time

    Would you like the opportunity to work closely with high-performing teams in India ? Do you thrive in an environment which values autonomy, ownership and creativity ? Jabra India is currently on a look out for an exceptional Support Specialist, to join our Jabra Team. As part of the Product Support Team, the Support Specialist will assure customer...


  • Bangalore, India Alstom Full time

    Req ID:440765  We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of...


  • bangalore, India Alstom Full time

    Req ID:440765  We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more...