Senior Facility Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

At JLL, we value what makes you unique, and we're committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you're looking to move up, broaden your experience or deepen your expertise.

Have a Referral for this role? Log into Refer2JLL to submit them for the opportunity.

What this job involves:
As a Senior Facilities Manager at JLL, you will serve as the strategic business leader for Integrated Facilities Management (IFM) across a city or cluster of sites, driving operational excellence and continuous improvement. This pivotal leadership role requires you to establish and nurture relationships with key stakeholders while managing multiple teams to deliver professional, value-focused services that consistently meet or exceed client expectations. You will collaborate with RES leadership to develop delivery strategies focused on "continuous improvement," "staying ahead," and achieving "best in class" service delivery, directly contributing to JLL's reputation for transformative real estate solutions and client success.

What your day-to-day will look like:
Act as single point of contact for IFM business function, providing leadership to JLL account-based management and service delivery teams across your assigned city/cluster

Collaborate with RES leadership team to establish delivery strategies and annual goals for IFM function, aligning with global, regional, and local client objectives

Develop and maintain detailed understanding of client business requirements while managing relationships with key RES stakeholders and function leads

Lead implementation of "raising the bar" initiatives to continuously improve customer experience through IFM function customer touchpoints

Establish robust business governance processes including conducting regular business reviews with RES leadership for IFM function performance

Operate as business manager responsible for overall budget management covering operational and capital budgets for assigned city/cluster sites

Drive achievement of agreed business targets including revenue, expenses, budget management, savings targets, and KPI performance.

Required Qualifications:
Bachelor's degree or Master's in Business Management

Minimum 8 years of experience in corporate environment with proven ability to function as business leader

Strong analytical skills with proven ability to solve problems using objective approach

Good leadership skills with demonstrated ability to manage large teams

Strong interpersonal skills with ability to build and nurture stakeholder relationships

Good communication and client relationship management skills

Ability to adapt and perform under pressure while meeting business targets and objectives.

Preferred Qualifications:
Exposure and experience dealing with multinational corporate organizations

Experience managing business P&L and financial accountability

Background in facilities management or real estate services industry

Knowledge of RES (Real Estate Services) operations and processes

Experience with continuous improvement methodologies and best practice implementation

Familiarity with budget management and financial reporting for facility operations

Track record of achieving revenue targets and cost optimization in service delivery environments.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.