Conversion & visa officer

Job Description:As a Conversion & Visa Officer, you will play a pivotal role in supporting Regional Heads / their proxies across different territories in converting applications to paid students. This role requires a dynamic individual with strong communication skills, both written and spoken and a keen attention to detail. Operating in a desk-based environment, you will collaborate closely with Sales teams (or as designated) to ensure a smooth transition of potential students to enrolment phase, and beyond.You will be ensuring a connected and seamless experience for prospective students throughout their journey. As a valuable member of a high-performing team, you will contribute to the overall effective service delivery by providing top-quality admissions support to applicants, agents, and academic decision-makers, all while adhering to established standards. This dynamic role encompasses various tasks related to university admissions.Duties and Responsibilities:Maintain a Healthy Pipeline:Pipeline drill with BD and their agents to discuss application status. Conduct regular checks to ensure applications are progressing within expected timelines and address any delays.Ensure the application pipeline is accurate and up to date, with correct statuses (change stages without waiting for BDs (but after taking inputs from them); to avoid delay in application processing and adherence to processes by BDMsSupport Application Progression: Collaborate with BDMs to ensure every application moves smoothly through the process and reaches the visa stage.Assist the BD Teams for release of offers, interview links, delays from Admission / Visa teams or for any other application related issues involving Admissions/Visa teamsClose previous intake applications: Follow up with BD Teams for closure of past intake applicationsProvide CRM/refresher training to new joiners or agents if requiredDocument Collection & Follow-ups:Engage with agents/students for pending documents to facilitate conversion from COL to UCOLEngage with agents / students to ensure collection of visa documents as per the regional checklistUploading documents – CO may upload the documents to help BDMs while they travel. Documents received on email are recommendedRegular calling to agents/students for documents follow up on COL/Visa stageAssessment of documents at Visa stage:Ensuring all documents are received as per the regional checklistConduct a detailed assessment of documents at Visa stage for correctness as per the visa requirements of their territoriesForward the documents to the Compliance team for final review and coordinate for release of Visa letterDeadline communication: regular forwarding of deadlines to agents and BD Team to ensure timely submission of application and documentsUpdating Notes on CRM, post conversation with agent/student with a summaryPipeline Tracking & Reporting: Monitor pipeline progress for each brand and team member, generate reports, and share insights with RMs and Heads.Communication: Ensure all important updates or new communications are promptly shared with BDMs if not already communicated by DMs or Heads.Maintain a follow up on the refund cases raised by the BD teamsInnovative approach: predicting issues, resolving issues with a proactive approach.Essential Criteria:Undergraduate/bachelor’s degree or equivalent.Experience in Overseas Education industryStrong attention to detail.Excel and data statistics tools such as pivot table or v-lookupsExcellent communication skills, both written and spoken in English.Ability to manage a diverse workload independently and as part of a team.Enjoys following and improving processes.A cool and calm temperamentAbility to multitask and handle pressuresDesirable Criteria:Knowledge of CRM s/w such as Zoho or Sales ForceExperience of working or studying abroad