Desktop Support Engineer L1

4 weeks ago

Dahej, India Benchmark Computer Solution Pvt Ltd. Full time

Desktop Support Engineer L1

Location: Dahej, Gujrat

Salary: 21k to 25 k CTC

Working Days: Monday to Saturday

Skills required:

  1. Monitor & maintain computer systems, servers, Wireless Router, networks & other peripherals (Printers, scanners, Monitors etc...)

  2. Installing & configuring computer systems

  3. Diagnose hardware & Networking faults

  4. Configuring & maintaining Outlook

  5. Troubleshooting & providing resolution to problems

  6. Knowledge of Windows operating system & other general desktop support issues 7. Knowledge of Internet protocols, DNS, TCP/IP and other networking concepts

  7. Knowledge of Crimping & Punching

  8. Install Antivirus Server

  9. Provide Remote Support

  10. Maintain Antivirus Back up

  11. Daily, weekly & Monthly Back up

  12. Ability to handle clients professionally during all interfaces

  13. Log & keep records of Customer queries

  14. Log calls with Service providers

  15. Maintain Service Installation Reports

Software skills

1.Windows operating system (server/desktop)

2.mail applications

3.Firewall & router commands.

4.Antivirus setup

  1. Basic Knowledge of MS office 365 and Teams setup and troubleshooting

Soft Skills Client Interaction Good Communication Skills Dressing Etiquettes Proper follow-ups and maintaining up to date reports

Experience: 2 years of experience

Education:

  • Diploma (Preferred) or any relevant degree

Job Type: Full-time

Pay: ₹21, ₹25,000.00 per month

Work Location: In person

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