IT Executive

3 days ago

Dahej, India Astral Adhesives Full time

Job Responsibilities

  1. Installation and troubleshooting of Operating system and Applications on Laptop and Desktop.

  2. Upgradation and monitoring, System upgradation, Improve quality of service.

  3. Latest patching, OS, Antivirus monitoring, Application monitoring and coordination with Vendor

for application related issues and resolution.

  1. Configuration and troubleshooting of printers, data card, scanners etc.

  2. Help technically to security team in CCTV related problems.

  3. Configuration of mail clients and troubleshooting mail client related issues

  4. Isolate system issues, diagnose standard software issues and report hardware issues to

respective vendors.

  1. Assist users in accessing applications based on standard SOPs

  2. Fiber & Network projects implementation with coordination with local vendor and Central

Network team.

  1. Coordination with Vendor for UPS maintenance, ISP coordination for links issues

  2. Vendor co-ordination in terms of Call logging, tracking and closure for OEM calls pertain to

hardware, software and networking support

  1. Basic Networking knowledge and coordination with Local / Remote support team to resolve

issues.

  1. HO & Corporate initiative, constant reporting to HO team, coordinate with HO team for

closure for issues.

Required Candidate profile

  1. 2-5-year experience as Desktop support engineer.

  2. Good knowledge and Troubleshooting skills all desktop, laptops and printer related issues

  3. Basic Networking knowledge and Vendor coordination.

  4. Good Knowledge on Windows 10 Operating system, MS Office, VPN, Basic knowledge on

Server / Network etc.

  1. Basic Networking knowledge and skills of Vendor coordination.

  2. Good listener, problem solving and communication skills

  3. Ready to travel when required.