Customer Support Executive

4 weeks ago

Ahmedabad, India Parex Technologies Full time

We are looking for a highly skilled and experienced Customer Support Executive to join our team at Sone India Group Of Industries. The ideal candidate will have 2-5 years of experience in the field.

Roles and Responsibility

  • Provide excellent customer service and support through various channels.
  • Respond to customer inquiries and resolve issues professionally and promptly.
  • Collaborate with internal teams to resolve complex customer complaints.
  • Develop and maintain strong relationships with customers to ensure long-term satisfaction.
  • Identify and escalate trends or systemic issues impacting customer satisfaction.
  • Continuously improve knowledge and skills to stay current with industry developments.

Job Requirements

  • Strong communication and interpersonal skills are essential.
  • Ability to work effectively in a fast-paced environment and prioritize tasks.
  • Excellent problem-solving and analytical skills are required.
  • Proficiency in using CRM software and other support tools is necessary.
  • Strong attention to detail and organizational skills are vital.
  • Ability to work collaboratively as part of a team.

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