IT Support
4 weeks ago
Installs and configures computer hardware operating systems and applications
Monitors and maintains computer systems and networks
Talks to the staff through a series of actions to help set up systems or resolve issues
Troubleshoots system and network problems, diagnosing and solving hardware or software faults
Provides support, including procedural documentation and relevant reports
Sets up new users' accounts and profiles and deal with password issues
Tests and evaluates new technology
Requirements
SKILLS AND QUALIFICATIONS:
At least one year of working experience in IT.
Knowledge of Network cabling and cable management
Experience configuring router and firewall appliance
IP Management skills
Knowledge of VOIP is a plus
Basic English communication skills
Knows email reporting ticketing
CRM knowledge (salesforce, Zoho)
Active Directory knowledge (all platform is a plus)
TECHNICAL & PHYSICAL REQUIREMENTS:1. High speed and stable internet connection2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM)3. Super important — a quiet place to work, without any background noises
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